NewYorkRecruiter
the smart solution for New York jobs

Greek-Bilingual Customer Experience Representative - Queens

Company: DISH
Location: Brooklyn
Posted on: February 15, 2018

Job Description:

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISHs 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.

Bilingual Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.

Primary responsibilities fall within the following categories:

Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customers bill, and resolve complex billing scenarios

Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISHs award-winning products

Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience

Supports Tier 1 technical support and customer service phone support for external customers

A Bilingual Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:

Working flexible schedules including weekends, holidays, and evenings

Regular and predictable attendance

Ability to regularly sit for long periods of time

Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases

Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services

Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics

Deescalate upset or irate customers in order to satisfactorily address their customer service needs

Skills - Experience and Requirements

A successful Bilingual Customer Experience Representative will have the following:

High School diploma, GED, or equivalent experience

Six-months of related customer service experience and/or training preferred

Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines

Strong organizational, time management, and problem solving skills

Excellent written and oral communication skills

Strong sense of professionalism and active listening skills

Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Bilingual proficiency-fluent in English and Greek

Keywords: DISH, New York, Greek-Bilingual Customer Experience Representative - Queens, Other, Brooklyn, New York

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


Data Researcher for Cannabis Industry - Work From Home
Description: We acquire and maintain up-to-date data on over 18,000 marijuana licenses, making it the most comprehensive U.S. marijuana license database available. Led by a team of content and data experts with domain (more...)
Company: Mommy Jobs Online
Location: Camden
Posted on: 02/24/2018

General Tree Care - Climber or Apprentice Climber
Description: SavATree is a nationally recognized provider of superior arboricultural services. From our 28 locations we provide residential and commercial customers with high quality, cutting edge tree care, plant (more...)
Company: SavATree
Location: Yonkers
Posted on: 02/22/2018

Uber Eats Part Time Delivery - Bike
Description: Deliver with Uber - Earn on your own schedule:Signing up is quick and easy. Start delivering with Uber Eats today The benefits: br br br ul br li Work on your schedule: Take trips for a few (more...)
Company: Uber
Location: King Of Prussia
Posted on: 02/24/2018


Regulatory Affairs CMC Associate - ANDA / FDA
Description: Ideal candidate will have 4 years of experience in Regulatory CMC Duties: Technical and Regulatory CMC abilities to understand regulations/guidelines and to identify
Company: Tech Observer
Location: Staten Island
Posted on: 02/22/2018

Law Enforcement Transcriber - Crimes Against Youth
Description: Mommy Jobs Online is recruiting individuals who can transcribe audio content of criminal investigations. We are looking for a dedicated pool of contractors who can consistently complete 40-60 audio minutes (more...)
Company: Mommy Jobs Online
Location: Newark
Posted on: 02/24/2018

Telemarketing - Roseland
Description: Summary br br DISH is a Fortune 200 company with more than 15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge (more...)
Company: DISH
Location: Paterson
Posted on: 02/22/2018

Expanding Benefits Co Has Two Positions FT-PT
Description: Currently interviewing professional individuals to join our award winning team. This is a solid company that
Company: Caruso Enterprises
Location: Staten Island
Posted on: 02/22/2018

Part Time
Description: Growth-Oriented Company Looking for Customer Service Reps to Telecommute We are looking
Company: Wellness With Angel
Location: New York
Posted on: 02/24/2018

Seasonal Partner Services Representative (Remote) - Work From Home
Description: Our team is passionate about helping people go skiing and snowboarding more often The Role: We established high-performance Partner Services Team enhances our partners experience with world-class enterprise (more...)
Company: Mommy Jobs Online
Location: Forest Hills
Posted on: 02/22/2018

Seasonal Jobs - Drive For Lyft, $250 Bonus Available
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app.Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be your (more...)
Company: Lyft
Location: Glen Mills
Posted on: 02/22/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds