the smart solution for New York jobs

Bilingual Arabic: Contact Center - Become a Customer Experience Rep -Queens

Company: DISH
Location: Brooklyn
Posted on: March 12, 2018

Job Description:

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISHs 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.

Bilingual Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.

Primary responsibilities fall within the following categories:

Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customers bill, and resolve complex billing scenarios

Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISHs award-winning products

Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience

Supports Tier 1 technical support and customer service phone support for external customers

A Bilingual Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:

Working flexible schedules including weekends, holidays, and evenings

Regular and predictable attendance

Ability to regularly sit for long periods of time

Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases

Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services

Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics

Deescalate upset or irate customers in order to satisfactorily address their customer service needs

Skills - Experience and Requirements

A successful Bilingual Customer Experience Representative will have the following:

High School diploma, GED, or equivalent experience

Six-months of related customer service experience and/or training preferred

Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines

Strong organizational, time management, and problem solving skills

Excellent written and oral communication skills

Strong sense of professionalism and active listening skills

Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Bilingual proficiency-fluent in English and Arabic

Keywords: DISH, New York, Bilingual Arabic: Contact Center - Become a Customer Experience Rep -Queens, Other, Brooklyn, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Part-Time Weekend Night AuditorSaturday and Sunday Overnight 11pm-7am - Courtyard Philadelphia Devon
Description: Heres To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International
Location: Norristown
Posted on: 03/23/2018

Digital Segment Strategy Leader
Description: Company DescriptionAs one of the nation's leading and fastest-growing full-service mortgage lenders, at Embrace Home Loans Inc., we are proud of where we are going as well as where we came from. We began (more...)
Company: Embrace Home Loans, Inc.
Location: New York
Posted on: 03/23/2018

Baluchi Interpreter - Home Based anywhere in the US
Description: If you are bilingual or multilingual, CyraCom is looking for you CyraCom offers independent contractor phone interpreter positions for hundreds of languages. An independent contractor interpreter provides (more...)
Company: CyraCom
Location: Staten Island
Posted on: 03/23/2018

Appointment Setting Work from Home
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique
Company: TeleReach Corporate
Location: Cherry Hill
Posted on: 03/23/2018

Mandarin-Bilingual Customer Experience Representative - Queens
Description: Mandarin-Bilingual Customer Experience Representative - Queens If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense (more...)
Company: Dish Network
Location: Flushing
Posted on: 03/23/2018

Are you looking to replace your income? Now Interviewing Reps to work at home!
Description: Prestigious Healthcare Company are now interviewing
Company: Freedom Enterprise Inc.
Location: Newark
Posted on: 03/24/2018

Client Services Associate (US)
Description: Are you looking for an exciting opportunity to accelerate your growth and develop your client relationship management skills in a fast-paced and fast growing organisation Do you fancy a career in strategic (more...)
Company: The Mind Gym
Location: New York
Posted on: 03/23/2018

IIC- Intensive In-home Community Licensed Clinicians - Essex County
Description: Job DescriptionPer Diem Opportunities in 16 counties Flexible Schedules Competitive Pay Choose your top counties Essential Duties and Responsibilities ul li Provides short-term evidence-based therapy (more...)
Company: Cooperative Counseling Services
Location: East Orange
Posted on: 03/23/2018

Water Leader - New York, New York
Description: Shape A Better World while being part of a growing regional water team for a global organization We are looking to recruit a highly motivated, client focused local Water Leader/Project Manager for our (more...)
Company: Arup
Location: New York
Posted on: 03/23/2018

Now interviewing - Work from home
Description: Nationwide discount Benefits company is in search of individuals interested in working as recruiting professionals
Company: Careers
Location: New York
Posted on: 03/23/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds