the smart solution for New York jobs

Bilingual German: We Train Customer Experience Reps! - Queens

Company: DISH
Location: Brooklyn
Posted on: March 12, 2018

Job Description:

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISHs 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.

Bilingual Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.

Primary responsibilities fall within the following categories:

Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customers bill, and resolve complex billing scenarios

Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISHs award-winning products

Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience

Supports Tier 1 technical support and customer service phone support for external customers

A Bilingual Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:

Working flexible schedules including weekends, holidays, and evenings

Regular and predictable attendance

Ability to regularly sit for long periods of time

Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases

Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services

Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics

Deescalate upset or irate customers in order to satisfactorily address their customer service needs

Skills - Experience and Requirements

A successful Bilingual Customer Experience Representative will have the following:

High School diploma, GED, or equivalent experience

Six-months of related customer service experience and/or training preferred

Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines

Strong organizational, time management, and problem solving skills

Excellent written and oral communication skills

Strong sense of professionalism and active listening skills

Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Bilingual proficiency-fluent in English and German

Keywords: DISH, New York, Bilingual German: We Train Customer Experience Reps! - Queens, Other, Brooklyn, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Affiliate Marketer - Work From Home
Description: WELCOME TO MOMMY JOBS ONLINE AFFILIATE MARKETING PROGRAM - Earn Income Working-At-Home How It Works Please sign up to register: (more...)
Company: Mommy Jobs Online
Location: Glen Cove
Posted on: 03/20/2018

Seasonal Jobs - Drive For Lyft, $250 Bonus Available
Description: What is Employer br Employer matches drivers with passengers who request rides through the Employer smartphone app. Signing up to be a Employer driver is the perfect opportunity for you to set your (more...)
Company: Lyft
Location: Newtown Square
Posted on: 03/20/2018

Dog Walking Wanted - Job Opportunity: Dresher, Pennsylvania Dog Sitter, Seeking Pet Sitter
Description: I hope you are having a good day.
Company: PetSitter
Location: Dresher
Posted on: 03/20/2018

Seeking PT/FT Reps
Description: Premier Health Plan Company is seeking team players. No experience is necessary, but Customer Service skills preferred. Telephone and internet
Company: Home Worker Pro
Location: New York
Posted on: 03/20/2018

Social Stories Intern
Description: About us: br br Bleacher Report is the social voice of sports - creating and collaborating on the culture of sports for the next generation of fans. Its vision for making sports bigger than games (more...)
Company: Bleacher Report
Location: New York
Posted on: 03/20/2018

Nanny Wanted - The Silberman Family Seeking Home Daycare
Description: I---m looking for
Company: Nanny Lane
Location: New York
Posted on: 03/20/2018

Res Post Doc Fellow -skeletal biology and pathophysiology
Description: Req ID: 18143 br br Shift: Days br br Employment Status: AF - Active - Regular - Full Time br br JOB SUMMARY br br Postdoc positions are available at Children s Hospital of Philadelphia (more...)
Company: The Children's Hospital of Philadelphia
Location: Philadelphia
Posted on: 03/20/2018

Work From Home Jobs - Drive For Lyft, $250 Bonus Available
Description: What is Lyft br Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and (more...)
Location: Ardsley
Posted on: 03/21/2018

Asset Protection Recovery Associate (Part Time)
Description: The Asset Protection Recovery Associate is responsible for gathering and processing items that are returned to Sears by members and those authorized for return to vendors for credit. The Asset Protection (more...)
Company: Sears, Roebuck and Co.
Location: Wayne
Posted on: 03/20/2018

Senior Allocator
Description: Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, (more...)
Company: Coach
Location: New York
Posted on: 03/20/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds