the smart solution for New York jobs

Bilingual Tagalog: We Train Customer Experience Reps! - Quee

Company: DISH
Location: Brooklyn
Posted on: March 13, 2018

Job Description:

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! Employer's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their Employer experience.

Bilingual Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.

Primary responsibilities fall within the following categories:Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenariosProduct features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of Employer's award-winning productsSales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their Employer experienceSupports Tier 1 technical support and customer service phone support for external customersA Bilingual CustomerExperience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and eveningsRegular and predictable attendanceAbility to regularly sit for long periods of timeAbility to multi-task; speaking with customer while accurately logging and recording customer information in to call center databasesTake back-to-back phone calls from Employer internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer servicesMeet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metricsDeescalate upset or irate customers in order to satisfactorily address their customer service needsSkills - Experience and RequirementsA successful Bilingual Customer Experience Representative will have the following:High School diploma, GED, or equivalent experienceSix-months of related customer service experience and/or training preferredProficiently utilize Windows OS (XP, 7, 8, 10) and internet search enginesStrong organizational, time management, and problem solving skillsExcellent written and oral communication skillsStrong sense of professionalism and active listening skillsAbility to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processesBilingual proficiency-fluent in English and Tagalog

Keywords: DISH, New York, Bilingual Tagalog: We Train Customer Experience Reps! - Quee, Other, Brooklyn, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Now Interviewing!
Description: Now Interviewing America's 1 Consumer driven health care company is looking for motivated people who will lead the way in health care for the next decade
Company: Ameriplan
Location: Levittown
Posted on: 03/20/2018

Scheduling Interviews - Work from home
Description: Currently interviewing for part-time and full-time health plan specialists and recruiters for a national benefits company.
Company: Career Division
Location: Great Neck
Posted on: 03/19/2018

Experienced Associate
Description: Job DescriptionJob SummaryThe Experienced Associate has primary responsibility for assisting with the execution of Financial Reporting, Technical Accounting Research and SOX engagement work plans. The (more...)
Company: Centri Business Consulting, LLC
Location: Philadelphia
Posted on: 03/20/2018

Work From Home! Survey Taker $1,000 per week! (Forest Hills,NY)
Description: Work From Home Survey Taker 1,000 per week Forest Hills,NY Survey Taker Positions Available, Get Paid Up To 37 Per Hour
Company: Responsive Media
Location: Forest Hills
Posted on: 03/19/2018

Bridge Practice Lead
Description: Company Overview For more than 100 years, we've been a leader in global infrastructure solutions with a focus on planning, design, technology, and construction management services for a diverse array (more...)
Company: Gannett Fleming, Inc.
Location: New York
Posted on: 03/20/2018

Groundsman/Climber- General Tree Care
Description: SavATree is a nationally recognized provider of superior arboricultural services. From our 31 locations we provide residential and commercial customers with high quality, cutting edge tree care, plant (more...)
Company: SavATree
Location: New York
Posted on: 03/19/2018

Law Enforcement Transcriber - Crimes Against Youth
Description: Mommy Jobs Online is recruiting individuals who can transcribe audio content of criminal investigations. We are looking for a dedicated pool of contractors who can consistently complete 40-60 audio minutes (more...)
Company: Mommy Jobs Online
Location: New York
Posted on: 03/20/2018

Toys R Us Seasonal Sales Associate
Description: Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Job Description Do you like having fun and playing with toys Do you enjoy seeing a (more...)
Company: Toys'R'Us, Inc.
Location: North Wales
Posted on: 03/19/2018

Work from home- PT/FT
Description: We are seeking upbeat and motivated individuals to join our award-winning team. This is a solid company that offers
Company: Home Life Freedom
Location: Corona
Posted on: 03/19/2018

Polish-Bilingual Customer Experience Representative - Queens
Description: Polish-Bilingual Customer Experience Representative - Queens If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense (more...)
Company: Dish Network
Location: Flushing
Posted on: 03/19/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds