the smart solution for New York jobs

Bilingual Greek: We Train Customer Experience Reps! - Queens

Company: DISH
Location: Brooklyn
Posted on: March 13, 2018

Job Description:

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! Employer's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their Employer experience.

Bilingual Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.

Primary responsibilities fall within the following categories:Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenariosProduct features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of Employer's award-winning productsSales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their Employer experienceSupports Tier 1 technical support and customer service phone support for external customersA Bilingual Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and eveningsRegular and predictable attendanceAbility to regularly sit for long periods of timeAbility to multi-task; speaking with customer while accurately logging and recording customer information in to call center databasesTake back-to-back phone calls from Employer internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer servicesMeet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metricsDeescalate upset or irate customers in order to satisfactorily address their customer service needsSkills - Experience and RequirementsA successful Bilingual Customer Experience Representative will have the following:High School diploma, GED, or equivalent experienceSix-months of related customer service experience and/or training preferredProficiently utilize Windows OS (XP, 7, 8, 10) and internet search enginesStrong organizational, time management, and problem solving skillsExcellent written and oral communication skillsStrong sense of professionalism and active listening skillsAbility to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processesBilingual proficiency-fluent in English and Greek

Keywords: DISH, New York, Bilingual Greek: We Train Customer Experience Reps! - Queens, Other, Brooklyn, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Seasonal Jobs - Drive For Lyft, $250 Bonus Available
Description: What is Lyft br Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and (more...)
Location: Warminster
Posted on: 03/23/2018

Call Center Quality Coach
Description: Job Description Multiple Contract Positions available for 6 ndash 12 months duration The eClerx Call Quality Coach is responsible for assessing and improving the performance of internal evaluators. (more...)
Company: eClerx LLC
Location: Philadelphia
Posted on: 03/22/2018

Bilingual Portuguese: We Train Customer Experience Reps! - Queens
Description: If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further DISHs 9 U.S.-based Customer Experience (more...)
Company: DISH
Location: Flushing
Posted on: 03/22/2018

Babysitting Wanted - Babysitter Needed Asap!, Seeking Sitter
Description: Hello my name is Shanshan.
Company: Sitter
Location: White Plains
Posted on: 03/22/2018

Attendance and Behavior Coordinator (Bilingual)
Description: Why this job: More than a quarter million New York City students miss a month of school every year. And one of every five students in kindergarten through fifth grade is chronically absent, missing 10 (more...)
Company: The Equity Project Charter School
Location: New York
Posted on: 03/22/2018

Description: Job DescriptionThis extremely well known, international non profit organization with offices all over the world is seeking a top DESKTOP SUPPORT person. Will be responsible for providing end user support (more...)
Company: Noor Staffing Group
Location: New York
Posted on: 03/22/2018

Bilingual Cantonese: Entry Level - Become a Customer Experie
Description: If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further Employer---s 9 U.S.-based Customer (more...)
Company: DISH
Location: Brooklyn
Posted on: 03/22/2018

Telesales - Roseland
Description: Summary br DISH is a Fortune 200 company with more than 15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge (more...)
Company: Dish Network
Location: Clifton
Posted on: 03/22/2018

IBD, Classic, Real Estate, New York, Associate
Description: MORE ABOUT THIS JOB br br INVESTMENT BANKING br br Our division works on some of the most complex financial challenges and transactions in the market today. Whether advising on a merger, providing (more...)
Company: The Goldman Sachs Group
Location: New York
Posted on: 03/22/2018

Summer Internship Program - 2018
Description: New York, NY Job/Internship Description br Job Locations: US-NY-Manhattan br Summer Internship Program - 2018 br Job ID: br 2017-1096 br Category: br Internship br Position (more...)
Company: Dialogue Direct
Location: New York
Posted on: 03/22/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds