the smart solution for New York jobs

Bilingual Japanese: Call Center - Become a Customer Experience Rep - Q

Company: Dish Network
Location: Flushing
Posted on: March 14, 2018

Job Description:

Bilingual Japanese: Call Center - Become a Customer Experience Rep - Q If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Bilingual Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy. Primary responsibilities fall within the following categories: Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH's award-winning products Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience Supports Tier 1 technical support and customer service phone support for external customers A Bilingual Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Bilingual Experience Service Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Bilingual proficiency-fluent in English and Japanese BACH_a33d1a

Keywords: Dish Network, New York, Bilingual Japanese: Call Center - Become a Customer Experience Rep - Q, Other, Flushing, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Summer Internship Program - 2018
Description: New York, NY Job/Internship Description br Job Locations: US-NY-Manhattan br Summer Internship Program - 2018 br Job ID: br 2017-1096 br Category: br Internship br Position (more...)
Company: Dialogue Direct
Location: New York
Posted on: 03/23/2018

Seasonal Jobs - Drive For Lyft, $250 Bonus Available
Description: What is Lyft br Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and (more...)
Location: Warminster
Posted on: 03/23/2018

Attendance and Behavior Coordinator (Bilingual)
Description: Why this job: More than a quarter million New York City students miss a month of school every year. And one of every five students in kindergarten through fifth grade is chronically absent, missing 10 (more...)
Company: The Equity Project Charter School
Location: New York
Posted on: 03/23/2018

Babysitting Wanted - Babysitter Needed Asap!, Seeking Sitter
Description: Hello my name is Shanshan.
Company: Sitter
Location: White Plains
Posted on: 03/23/2018

Description: Job DescriptionThis extremely well known, international non profit organization with offices all over the world is seeking a top DESKTOP SUPPORT person. Will be responsible for providing end user support (more...)
Company: Noor Staffing Group
Location: New York
Posted on: 03/23/2018

Bank Associate IV (Full Time)
Description: West Orange, NJ br br Provident Bank, a multi billion dollar bank with branches in New Jersey and Eastern Pennsylvania, is seeking a full-time Bank Associate IV for its branch in West Orange, New (more...)
Company: The Provident Bank
Location: West Orange
Posted on: 03/23/2018

IBD, Classic, Real Estate, New York, Associate
Description: MORE ABOUT THIS JOB br br INVESTMENT BANKING br br Our division works on some of the most complex financial challenges and transactions in the market today. Whether advising on a merger, providing (more...)
Company: The Goldman Sachs Group
Location: New York
Posted on: 03/23/2018

Seeking Motivated CSR To Work From Home! Two Positions Available!
Description: Our Company has been around for over two decades and we have been
Company: Freedom Enterprise
Location: Paterson
Posted on: 03/23/2018

SVP, Video and Data Driven Investments
Description: We are looking for a SVP, Video and Data Driven Investments to join our New York City Mediahub. br br Join us at Mediahub, winner of Adweek's 2018 US Media Agency of the Year and MediaPost's 2016 (more...)
Company: Mullen Advertising
Location: New York
Posted on: 03/23/2018

Golf Shop repair person
Description: Job DescriptionPete's Golf is looking to add to there team. No experience
Location: Mineola
Posted on: 03/23/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds