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IT Help Desk Specialist

Company: Not Disclosed
Location: New York
Posted on: March 14, 2018

Job Description:

Job DescriptionSUMMARYThe individual selected for this position will be an experienced and detail oriented IT support professional. The chosen candidate will be assigned the role of IT Helpdesk/Support Representative, and will become a member of a high performing group of professionals who have dedicated their careers to information technology.ESSENTIAL DUTIES AND RESPONSIBILITIES Maintaining and monitoring operating systems, applications, computers, peripheral devices, and other technical products as directed by managementResponding to, troubleshooting, and resolving application, system, network, equipment, and other technical problemsAssist senior IT personnel with the configuration and support of Windows servers and ADAssist senior IT personnel with the configuration and support of corporate e-mail systemsAssist in maintaining and supporting corporate phone systemsOverseeing and processing IT service tickets, and helping to ensure that end users are receiving appropriate support and assistance with technical issuesTaking responsibility and ownership for necessary or promised follow-up services, as well as escalating unresolved issues to senior technical support staffPerforms other related duties and tasks as needed.REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.A solid and demonstrable expertise in supporting Microsoft desktop operating systems, anti-virus and Malware protection software, and most tier one manufacturer PC and peripheral productsA good working knowledge of networks, including network protocols and networking devicesThorough knowledge of modern Microsoft Office platforms for both troubleshooting and end user support and training purposesTwo or more years of experience in an IT service support or similar roleA+ certification requiredAbility to lift/move computers, printers and other IT peripherals when requiredSelf-disciplined; able to work independently and prioritize tasksFlexibility in adjusting to variable workloads, job duties, and work scheduleDetail oriented with demonstrated strong analytical skills preferredExcellent organizational skillsExcellent verbal and written communication skills to effectively interact with all departmentsAble to grasp new concepts quickly and think analyticallyInsurance industry experience a plus.Available to provide on-call support (24/7) as required.CERTIFICATES, LICENSES, REGISTRATIONA+ certification requiredCompany DescriptionMid-Size Public Insurance Company

Keywords: Not Disclosed, New York, IT Help Desk Specialist, Other, New York, New York

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