the smart solution for New York jobs

Bilingual Cantonese: Entry Level - Become a Customer Experience Rep -

Company: Dish Network
Location: Brooklyn
Posted on: March 14, 2018

Job Description:

Bilingual Cantonese: Entry Level - Become a Customer Experience Rep - If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Support Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Bilingual Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy. Primary responsibilities fall within the following categories: Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH's award-winning products Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience Supports Tier 1 technical support and customer service phone support for external customers A Bilingual Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Bilingual Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Bilingual proficiency-fluent in English and Cantonese Payments recording phone BACH_a33d1a on A or products of opportunity

Keywords: Dish Network, New York, Bilingual Cantonese: Entry Level - Become a Customer Experience Rep -, Other, Brooklyn, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Full-Time Real Estate Professional
Description: br Job DescriptionA Full-Time Real Estate Professional is a real estate agent who takes their clients through the purchase and sale of a property. Real estate transactions can be confusing and complicated, (more...)
Company: Berkshire Hathaway HomeServices
Location: Haverford
Posted on: 03/19/2018

Scheduling Interviews - Work from home
Description: Have you considered working from home Want to have more family time Then come join our
Company: Career Division
Location: Staten Island
Posted on: 03/19/2018

Associate Intern - Spanish Speaker
Description: OverviewThe Associate Internship program is intellectually stimulating, challenging and rewarding. Working alongside analysts and project managers, you will help clients collect insights critical to making (more...)
Company: Guidepoint Global
Location: New York
Posted on: 03/19/2018

Telemarketing - Roseland
Description: Summary br DISH is a Fortune 200 company with more than 15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge (more...)
Company: Dish Network
Location: West Orange
Posted on: 03/19/2018

Laundry Attendant (Part Time)
Description: Summary br br Works as One Team by ensuring that all hotel laundry is cleaned and stocked for use by housekeeping and hotel associates. br br Job Duties br br Sorts
Company: Valley Forge Casino Resort
Location: King Of Prussia
Posted on: 03/19/2018

Residential Counselor
Description: CareLink Community Support Services has current openings for Residential Counselors at our Providence Road location in Wallingford, PA. Employee benefits for all full time positions 30 hours or more/week (more...)
Company: CareLink Community Support Services
Location: Wallingford
Posted on: 03/19/2018

Work From Home Jobs - Drive For Lyft, $250 Bonus Available
Description: What is Employer br Employer matches drivers with passengers who request rides through the Employer smartphone app. Signing up to be a Employer driver is the perfect opportunity for you to set your (more...)
Company: Lyft
Location: Folsom
Posted on: 03/19/2018

Now Hiring!! Telecommute Reps
Description: Nation's Premier discount benefits Company is interviewing for Independent Reps to telecommute.
Company: Ameriplan
Location: Paterson
Posted on: 03/19/2018

Customer Solutions Tech Support - Work From Home
Description: You will be provided the equipment computer and accessories to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and (more...)
Company: Mommy Jobs Online
Location: Yonkers
Posted on: 03/19/2018

Seasonal Observatory Host
Description: Posted On03/12/2018 Seasonal Observatory Host New York, NY, US br Salary Range : br br br br br Worker Category : br br br br Job Class Title:SeasonalObservatory Host br br Department:Empire (more...)
Company: Empire State Realty Trust
Location: New York
Posted on: 03/19/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds