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Manager, Process Control

Company: CSC Holdings, LLC
Location: Bethpage, NY
Posted on: April 6, 2018

Job Description:

Lead and execute process and technology initiatives for our Customer
Service department. Analyze data collected from variety of systems to
maintain procedural controls and compliance. Identify opportunities, such
as reducing process variation and aligning inputs with desired outputs, to
improve results on key performance indicators. Work closely with the
Director of Process Engineering and Integration to design and implement
creative solutions, institute consistency around implementation approach,
and drive success-based metrics for assigned project initiatives. Utilize
Six Sigma sub-methodologies DMAIC and DMADV to evaluate the quality of
relevant operational procedures. Manage contractors and consultant
organizations supporting the delivery assigned projects. Deliver
presentations to senior managers and executives.

Requirements: Master's degree in computer science, engineering, information
technology, business administration or related field (willing to accept
foreign education equivalent) plus 3 years of experience performing
validation and analytical analysis for voice and cable systems. Or,
alternatively, a Bachelor's degree and 5 years of experience as noted
above. Specific skills/other requirements – must have 1 year of experience
in each of the following: (1) Validating Voice and Data releases, and
planning and scheduling upgrades; (2) Analyzing issues with network and
voice systems, to measure significance and determine resolution, including
root cause analysis, measuring variance, and creating a collection plan;
(3) Developing PERL-based shell applications to support firmware
deployments and ensure accurate results in production environment; (4)
Analyzing Network Ops and Voice Services customer premises equipment, to
assess technical issues and recommend ongoing improvements; (5) Developing
project plans including analyzing Financial statements and metrics,
Operations metrics and KPIs, and company Value Chain; (6) Performing
quality assurance testing for voice and data firmware solutions, and
providing feedback to engineering teams for problem resolution; and, (7)
Planning new releases, including creating timelines, defining project scope
and ensuring timely delivery.

Submit resume to and include the job title and “Job
Code GCMTS” in the subject line.

Keywords: CSC Holdings, LLC, New York, Manager, Process Control, Other, Bethpage, NY, New York

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