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Associate, Client Services

Company: Phreesia
Location: New York
Posted on: July 13, 2018

Job Description:

As a Client Services Associate you will provide expert consulting services in the areas of workflow analysis, application training and application build activities, go-live support, and post go-live optimization.You will work alongside our Project Managers and Implementation Consultants to fully engage the customer at all levels (CEO, physicians, IT, training, billing, finance, office managers, and receptionists) to design and implement a Phreesia solution which maximizes value for the customer. These customers include specialty groups, regional multi-specialty practices and hospitals. The position interacts with customers virtually and/or on-site.Responsibilities:-- Conduct implementation tasks including end user training go-live support and post go-live optimizationPerform gap analysis to identify implementation issues and consult on options to address issuesCollaborate with Phreesia teams, including Support, Account Management, Product Management and Sales to address customer issuesExecute on implementation statements of work (SOWs) and project plansWork with senior consultants to develop & refine implementation tools and processesSupport go-live activities, observing results, refining and driving continuous delivery improvementCommunicate effectively at all levels Qualifications: Bachelor's degree requiredPrevious experience demonstrating the ability to project manage an initiative to successful completionAbility to work with customers to understand their needs and develop custom solutionsSuperior leadership, influence, communication, interpersonal, and telephone skillsAbility to prioritize multiple demands in a fast-paced and dynamic environmentSkilled at anticipating and solving problemsTravel requirements - 50% We strive to provide a diverse and inclusive environment and are an equal opportunity employer.Phreesia would like to thank all applicants for submitting their resume, however, only applicants selected to be interviewed will be contacted.

Keywords: Phreesia, New York, Associate, Client Services, Other, New York, New York

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