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Part Time Customer Assistance Representative. - Crown Heights

Company: Enterprise Rent-A-Car
Location: Brooklyn
Posted on: July 13, 2018

Job Description:

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branches.

This part time position based in the offices located throughout Brooklyn. Our goal is to place employees as close to home/school as possible as well as fulfilling our staffing need.

Maximum of 25 hours a week


  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    • Must be at least 18 years of age
    • Must have two years of college experience OR two years of customer service experience
    • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Must be willing to work a maximum of 25 hours a week within Enterprise business hours.
    • Aside from religious observation, must be able to work the following schedule: Sunday 9am-1pm, Monday 7:15am-12pm, Tuesday Off, Wednesday Off, Thursday 7:15am-12pm, Friday 7:15am-12pm and Saturday 9am-1pm
    • Must be able to read, write, and speak English.
    • Must live within a one hour commute of the location.

      Keywords: Enterprise Rent-A-Car, New York, Part Time Customer Assistance Representative. - Crown Heights, Other, Brooklyn, New York

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