NewYorkRecruiter
the smart solution for New York jobs

Bilingual Customer Service Evaluator (Japanese, Mandarin, Korean)

Company: BPA International
Location: Garden City
Posted on: November 11, 2018

Job Description:

Job Description Are you detail- oriented and have a desire for identifying business intelligence information to assist businesses to improve their overall performance? Do you want to impress top companies with your business acumen? If this describes your goals you are ready to launch your career with BPA Quality BPA Quality is a world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. We are a member of the 5000Inc fasting growing companies, helping more than 100 companies across a variety of fields with a 25+ year history.Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers.The core of our business is providing Remote Call Monitoring Services where we evaluate interactions between Agents and Customers. From this Analysis we are able to provide detailed feedback that can be used to improve Agent performance as well as helping organizations develop overall strategies to improve Customer Service and Maximize Sales.In addition to the analysis of customer/agent contacts, BPA provides proactive support and advice to help our clients use the resulting data. Whether it’s helping construct metrics to measure performance or providing training to help Supervisors coach more effectively, our objective is to develop a close working partnership with our Clients in their pursuit of excellence in customer service and customer engagement.Key Responsibilities· Attend an intensive training program to understand the operating procedures for a global high-tech organization.· Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language· Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service, as well as provide the client with trends you are hearing from the customer to allow them to improve overall customer satisfaction.· Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems· Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements· On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)· Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions· Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentialityMeasures of Success

  • Training completed to required level of competence
  • Achieve and maintains a high level of quality
  • Achieve and maintain required levels of productivity
  • Adopt flexible approach and responds positively to change requests
  • Maintain a positive rapport with team members and line manager
  • Responsibility taken for own self development and improvement
  • Positive feedback received from line manager about performance and behavior
  • Risks and issues identified and escalated to your direct report at the earliest opportunity
  • Maintains required level of concentration and focuses efforts on business outputs
  • Maintains required level of attendance
  • Demonstrates identified Winning BehaviorsSkills & ExperienceEssential
    • Fluent in Japanese/ Mandarin/ Korean + English
    • Must have lived and worked in Japan, China, Korea for a minimum of 1 year
    • Experience operating in a challenging organizational environment with a requirement to balance differing priorities and demands
    • Highly effective communication skills
    • Interest in technology and ability to understand and resolve technical issues
    • Ability to work to tight targets and deadlines
    • Flexible approach to change, with a positive attitude to fluctuating workload
    • Experience of being measured against performance criteria with the ability to take on board feedback for improvement
    • Knowledge of and ability to utilize efficiently Microsoft type products such as Word and Excel along with e-mail and internet related tools
    • Adequate level of spoken and written English to comprehend Client training and procedures essentialDesirable College level education preferredCompany DescriptionCompany Overview:BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry.Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers.The core of our business is providing Remote Call Monitoring Services where we evaluate interactions between Agents and Customers. From this Analysis, we are able to provide detailed feedback that can be used to improve Agent performance as well as helping organizations develop overall strategies to improve Customer Service and Maximize Sales. In addition to the analysis of customer/agent contacts, BPA provides proactive support and advice to help our clients use the resulting data. Whether its helping construct metrics to measure performance or providing training to help Supervisors coach more effectively, our objective is to develop a close working partnership with our Clients in their pursuit of excellence in customer service and customer engagement.www.bpaquality.com

      Keywords: BPA International, New York , Bilingual Customer Service Evaluator (Japanese, Mandarin, Korean), Other , Garden City, New York

      Click here to apply!

      Didn't find what you're looking for? Search again!

      I'm looking for
      in category
      within


Other Other Jobs


HR Personnel Assistant - Work From Home
Description: Job Duties: You will need to make outbound calls to jobseekers pertaining to joining our remote work-at-home job board to find employment. You will need to post classified job ads on a daily basis of (more...)
Company: Mommy Jobs Online
Location: Glassboro
Posted on: 11/16/2018

CNC Operator
Description: Southco is the leading global manufacturer of Engineered Access Hardware with manufacturing and engineering facilities in the Americas, Europe and Asia Pacific regions. From quality and performance to (more...)
Company: Southco
Location: Warminster
Posted on: 11/16/2018

11C Indirect Fire Infantryman
Description: As an Army National Guard Indirect Fire Infantryman, you'll be in charge of the Infantry--------s most powerful weapon ----- the mortar. As part of a mortar squad, section, or platoon, you will perform (more...)
Company: Army National Guard
Location: Philadelphia
Posted on: 11/16/2018


Bilingual Patient Account Representative
Description: Job ID 2018-1315 Job Locations US-PA-Norristown Category Eligibility Operations Type Regular Full-Time More information about this job Overview WHY WE NEED YOU HCFS, Inc. is a Revenue Cycle Solution and (more...)
Company: HCFS, Inc.
Location: Norristown
Posted on: 11/16/2018

At Your Service Center - Seasonal Associate, Full Time: King of Prussia Mall
Description: Job Overview: The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing (more...)
Company: Macy's
Location: King Of Prussia
Posted on: 11/16/2018

Dispatch Associate
Description: Duties include recording of inbound and outbound equipment, monitoring
Company: CorTech, LLC
Location: Philadelphia
Posted on: 11/16/2018

Virtual Recruiter
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: Berlin
Posted on: 11/16/2018

Personal Banker Registered 2 (Voorhees,NJ)
Description: Job Description br At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put our customers at the center of everything (more...)
Company: Wells Fargo
Location: Voorhees
Posted on: 11/16/2018

Sitter Wanted - Interviewing Philadelphia Baby Sitter
Description: Hello, we are interested in finding child
Company: Sitter
Location: Philadelphia
Posted on: 11/16/2018

Seeking PT/FT Reps
Description: Premier Health Plan Company is seeking team players. No experience is necessary, but Customer Service skills preferred. Telephone and internet
Company: Home Worker Pro
Location: Mount Laurel
Posted on: 11/16/2018

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds