NewYorkRecruiter
the smart solution for New York jobs

Senior Fraud Representative / Work from Home / Full-time

Company: Mommy Jobs Online
Location: North Bergen
Posted on: March 18, 2019

Job Description:

Full time Work at Home Senior Fraud Intake Representative Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skills in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. Pay: $16.00 hr To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLRhondaT when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, New York , Senior Fraud Representative / Work from Home / Full-time, Other , North Bergen, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Customer Care Representative English and Bilingual
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Customer Care Representatives. Working at home can be an ideal situation from saving you money on gas work clothes to allowing you to spend more (more...)
Company: MJOL
Location: Trenton
Posted on: 03/19/2019

Shopper Part Time
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Camden
Posted on: 03/19/2019

BRAND AMBASSADORS ENTRY LEVEL. INTERNSHIPS AVAILABLE
Description: Job DescriptionLyft is looking for growth on both their driver and passenger side. Currently we are in the process of building out a Brand Ambassador program that focuses on driver recruitment. Lyft is (more...)
Company: Time and Basil, Inc.
Location: New Brunswick
Posted on: 03/19/2019


91E Machinist
Description: When a Soldier needs a part made or repaired right away, they look to Machinists for assistance. Army National Guard Machinists utilize their knowledge, skills, and expertise to repair broken parts, modify (more...)
Company: Army National Guard
Location: Scranton
Posted on: 03/19/2019

Independent Benefits Specialists. FT or PT Flexible Schedule from Home!
Description: Nationwide Benefits Company is seeking full time and part time Independent Contractors to work remotely from home. We specialize in affordable healthcare
Company: Ameriplan Careers
Location: West Babylon
Posted on: 03/19/2019

JOB FAIR JULY 18th 2018 Hiring HHA/PCA Live-in/hourly
Description: ONE DAY HIRING EVENT JULY 18th 2018 in BABYLON Call Heather today 10am-3pm APPLICATION followed by ORIENTATION The American Legion 22 GROVE PLACE BABYLON, NY 11702 Please bring 2 forms of ID and
Company: Home Care Solutions
Location: West Babylon
Posted on: 03/19/2019

Part Time Nanny, Flexible Schedule, Great for College Students!
Description: If you are seeking... - Flexibility and control over your day-to-day schedule - Work in different homes, on different days - Work with a variety of families and children ... then being a Substitute Nanny (more...)
Company: Philadelphia Nanny Network
Location: Trenton
Posted on: 03/19/2019

25R Visual Information Equipment Operator-Maintainer
Description: 25R Visual Information Equipment Operator-Maintainer Job ID: Job Views: 15 Location: FORT DIX, New Jersey, United States ZIP Code: 08640 Job Category: Signal and Military Intelligence Posted: 11.15.2018 (more...)
Company: Army National Guard
Location: Trenton
Posted on: 03/19/2019

Residences Porter - Part Time - Ritz-Carlton New York, Westchester - (190004ET)
Description: Residences Porter - Part Time At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience (more...)
Company: Marriott International
Location: White Plains
Posted on: 03/19/2019

Inbound Travel Consultant
Description: Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client (more...)
Company: Mommy Jobs Online
Location: West Babylon
Posted on: 03/19/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds