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Audio-Visual Support Associate

Company: SoulCycle
Location: New York
Posted on: April 18, 2019

Job Description:

SoulCycle is currently seeking an Audio-Visual Support Associate who will provide hands-on and remote support for audio-visual systems at studios and corporate offices. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned. This role reports directly to the Senior Manager of AV.ROLES AND RESPONSIBILITIES:

  • Respond and troubleshoot all sound support requests that come through the ticketing system and other communication channels, adhering to guidelines for response time and quality of communications.
  • Contribute creatively to deployment of audio-visual initiatives and innovations into the field.
  • Conduct engaging and effective trainings for high-intensity users of audio-visual systems.
  • Assist with the maintenance and development of sound training and support documentation.
  • Oversee studio sound equipment ordering and inventory management.
  • Maintain special events A/V equipment inventory and support AV needs for special events as needed.
  • Coordinate closely with the IT support team to stay up-to-date on IT best practices.
  • Handle the technology aspect of setup, operation, troubleshooting, and training for all meetings with conferencing requirements at the hq offices.
  • Establish a rapport with managers and instructors by visiting studios and/or taking class as often as needed.QUALIFICATIONS:
    • Entrepreneurial attitude, self-directed, and able to operate at a high level of autonomy.
    • Highly personable, with great written and in-person communication skills.
    • Experience with audio-visual production technology in live settings such as concerts or corporate events.
    • Experience with video-conferencing technology and associated peripheral equipment (cameras, projectors, microphones).
    • Understanding of networking infrastructure and networking terminology at a basic level.
    • Comfortable in both Mac and PC operating system environments.
    • Available to occasionally offer part-time remote support during non-business hours as needed.
    • Able to patiently and clearly explain and outline steps in a technical process to staff who have limited expertise in technology.
    • Able to travel within tri-state area (
    • A personal passion for fitness and/or the SoulCycle brand is preferred.

Keywords: SoulCycle, New York , Audio-Visual Support Associate, Other , New York, New York

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