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FT Customer Assistance Representative. - LGA Airport Location

Company: Enterprise Holdings
Location: East Elmhurst
Posted on: May 19, 2019

Job Description:

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This is a full time position based out of LaGuardia Airport in Queens. Maximum of 40 hours a week This position pays 15.50 per hour. + Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors + Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned + Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone + Meet and greet customers in a friendly and timely manner + Provide directions and general assistance + Assist to assess condition of rental upon return + Process returns, check-ins and exit kiosk transactions + Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed + Understand and communicate rental terms and conditions, vehicle features and other services + May sell optional protection products, upgrades, fuel options and other additional equipment + Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance + Clean vehicle interior and exterior by hand or by operating washing equipment when needed + Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing + Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans + Must have two years of college experience OR two years of customer service experience + Must be at least 18 years old + The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license. + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future + Must be able to read, write, and speak English. + Must be willing to accept the hourly compensation of $15.50/hour + Apart from religious observations, must be willing to work a maximum of 40 hours a week within Enterprise business hours. + Must be able to work nights and weekends with rotating days off + Must live within a one hour commute of the location. Street 2: LaGuardia Airport (LGA) External Company Name: Enterprise Holdings External Company URL: www.erac.com Requisition Number: 2019-282626

Keywords: Enterprise Holdings, New York , FT Customer Assistance Representative. - LGA Airport Location, Other , East Elmhurst, New York

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