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Application Support Lead (CRM/Portal)

Company: NYC Dept of Info Technology
Location: Brooklyn
Posted on: May 20, 2019

Job Description:

Application Support Lead (CRMPortal) Salary up to 110,000 Commensurate with Experience Excellent Benefits Brooklyn, NY Job Description Lead evening shift resources and all release deployments as well as bug fixes in various environments Perform hands-on work supporting the production and non-production MS CRM Portal environments Maintain, configure, customize and support multiple CRM implementations and environments Responsible for integrations, updates and migrations as well Support and maintain Azure integration suite Logic Apps, Service Bus, Data Management Gateway and API Management Coordinate execution of break fixes in the production and non-production environments Deploy releases in different environments (TST, STG, CSG, PRD)Provision users and create usage reports Manage production incidents (detect, analyze, resolve and document incidents) Cross-team coordination for resolving production incidents for MS CRM, Portal and Mobile Work with Project Managers to determine timelines and project tasks Engage with the development teams to provide production management support input for the design of new applications Ensure deliverables from the development teams have proper information for deployment Work with development team to ensure application code matches server software stacks and specifications Work with development and QA teams in planning, documenting, coordinating and executing of operational readiness testing Provide technical support to development and QA teams Work with the compliance team and other key stakeholders to determine reporting and alerting needs Prepare senior level technical reports for executive management Plan, Apply and Validate system update in order to keep the application up to date Work on special IT projects as assigned. NIGHT SHIFT - Due to the necessary technical duties of this position in a 247 operation, candidate will be required to work various shifts such nightsevenings and possible weekends. Preferred Skills Previous Managerial experience of managing a team of 2 or more in an enterprise level environment 8 years of experience in a specialized role that includes implementation, support, and maintenance of large scale n-tier web applications Strong professional skills, including delegation, negotiation, prioritization, and ability to multi-task 3 years of experience with Microsoft Dynamics CRM and MS CRM portal administration 2 years of experience in Dynamics CRM implementation, application deployment andor distributed system implementation 2 years of experience with configuration of CRM including but not limited to forms, workflows, business rules, record security, business process flows and USD Good understanding of Microsoft Azure cloud computing platform MS Dynamics CRM certifications are preferable Experience in Dynamics CRM Customization Tool, Workflow Tools, XRM Tools, Service Utility or SDK Strong understanding of Unix, Linux, and Windows Operating systems and their utilities Experience working and communicating with people all across the organizational levels Ability to work on many tasks simultaneously in a high-pressure environment Familiarity with any version-control tool like TFS, CVS or Subversion Experience with application performance monitoring tools Knowledge of automated deployment tools (ANT, JIRA, etc.) Strong knowledge of server and application architectures on MS Cloud Strong written and verbal communication skills Experience with object oriented development using UM Experience in customizations, JavaScript, C, .NET, HTML and SQL Server, including plugins, scripting and form creation Significant knowledge of Dynamics CRM and MS O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions, including SharePoint and other services in SaaS, PaaS and IaaS platforms Extensive experience setting up and configuring Dynamics CRM and Adoxio with O365 Knowledge of and ability to configure Dynamics 365 CRM feature sets, including preferred solution, O365 components and core Dynamics CRM customization features Understanding of the Dynamics 365 CRM data model and ability to integrate with non-O365 solutions and APIs. Qualification Requirements 6 years experience supervising or administering computer operations including 18 months in a managerial capacity -or- Education and Experience equivalent. To Apply Please go to and search for Job ID 381097 or Email resume to (Indicate 381097 Application Support Lead (CRMPortal)' in subject line) Special Note Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (httpwww.nyc.govhtmldcashtmlworkexammonthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW Visit us at The Department of Information Technology Telecommunications and the City of New York are equal opportunity employers. DoITT participates in E-Verify

Keywords: NYC Dept of Info Technology, New York , Application Support Lead (CRM/Portal), Other , Brooklyn, New York

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