NewYorkRecruiter
the smart solution for New York jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Rego Park
Posted on: May 19, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level experience as a software engineer or web developer Experience writing or formatting online content Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLSara when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, New York , Customer Support Specialist, Other , Rego Park, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Hicksville Pre-Calculus Tutor Jobs
Description: br Varsity Tutors is always looking for bright individuals in Hicksville who are passionate about mentoring others.
Company: Company Confidential
Location: Hicksville
Posted on: 05/24/2019

Hicksville Middle School Math Tutor Jobs
Description: br Varsity Tutors has students in Hicksville looking for Middle School Math tutoring. Varsity Tutors is a live learning platform that connects tutors with students to provide personalized learning. (more...)
Company: Company Confidential
Location: Hicksville
Posted on: 05/24/2019

Registered Nurse (RN) - Pediatric / Adult Home Care
Description: Are you a Registered Nurse RN interested in making a difference in people---s lives Are you looking to join an organization that shares your values and commitment to excellence Then look no further (more...)
Company: Bayada
Location: Hicksville
Posted on: 05/24/2019


Start Working At Home TODAY!
Description: Open a world of possibilities with our work from home opportunity. Whether you are looking to supplement
Company: Career Division
Location: Levittown
Posted on: 05/24/2019

Levittown Algebra 1 Tutor Jobs
Description: br Varsity Tutors has students in Levittown looking for Algebra 1 tutoring. Varsity Tutors is a live learning platform that connects tutors with students to provide personalized learning. In addition (more...)
Company: Company Confidential
Location: Levittown
Posted on: 05/24/2019

Hicksville Math Tutor Jobs
Description: br Varsity Tutors has students in Hicksville looking for Math tutoring. Varsity Tutors is a live learning platform that connects tutors with students to provide personalized learning. In addition to (more...)
Company: Company Confidential
Location: Hicksville
Posted on: 05/24/2019

White Plains Algebra 1 Tutor Jobs
Description: br Varsity Tutors has students in White Plains looking for Algebra 1 tutoring. Varsity Tutors is a live learning platform that connects tutors with students to provide personalized learning. In addition (more...)
Company: Company Confidential
Location: White Plains
Posted on: 05/24/2019

Regional CDL A Truck Driver - Up to $75k / Year - Home Weekly - Amazing Benefits!
Description: This is the easiest money in trucking - Quote from an LCL DriverLCL Bulk is a Wisconsin based food grade tanker company with a terminal in Elizabethtown PA, that primarily hauls liquid chocolate LCL (more...)
Company: LCL Bulk Transportation
Location: New Brunswick
Posted on: 05/24/2019

Validation Specialist
Description: Position Details Job Title Validation - Compliance Specialist Location New Brunswick, NJ, 08903 Duration 6 Months contract Job Description The
Company: FORTIRA INC.
Location: New Brunswick
Posted on: 05/24/2019

White Plains Differential Equations Tutor Jobs
Description: br Varsity Tutors is always looking for bright individuals in White Plains who are passionate about mentoring others.
Company: Company Confidential
Location: White Plains
Posted on: 05/24/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds