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US COM

Company: CareFusion
Location: Franklin Lakes
Posted on: July 15, 2019

Job Description:

Job Description SummaryThe Diabetes Care Consumer Contact Rep position with BD provides exceptional service to external consumer customers and all internal stakeholders that aid in the support of the Diabetes Care business. Job Description The Consumer Contract Rep is responsible for balancing a high volume of contacts received via phone utilizing contact handling skills and techniques. Skills and Responsibilities include: - Written responses to email, mail, and social media and be able to compose accurate, prompt and appropriate replies to internal and external customers. - Strong administrative and organizational skills. Agent will need to document details of all consumer contacts received. In order to do so, associate will need to learn and maintain subject matter expertise in product knowledge, processes and policies. As point of entry for product complaints associate will be expected to handle consumer complaints according to FDA regulations governing medical devices and HIPAA regulations. - A demonstrated ability to adapt quickly to new technology, software, and processes. High level of computer proficiency is needed - Strong team orientation and the ability to work independently is needed. - Excellent interpersonal skills and service orientation. - Participation in coaching, mentoring and training activities. - Strong researching abilities. Associate will be expected to research information needed to respond to consumer questions. Once proficient in basics, associate will be asked to proactively improve processes for continuous improvement. - Working with business and functions to ensure satisfaction and service goals are met/exceeded. Requirements: - Associates Degree required. Bachelors Degree preferred. - At least 2 years work experience in customer service and/or in a call center environment strongly preferred. - Excellent oral, written and presentation skills are required. - At minimum, a working knowledge of Microsoft Office applications; Word, Excel, PowerPoint, Outlook, and Skype. Primary Work LocationUSA NJ - Franklin Lakes Additional Locations Work ShiftUS BD 1st Shift 830am-5pm (United States of America)

Keywords: CareFusion, New York , US COM, Other , Franklin Lakes, New York

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