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Customer Experience Specialist

Company: Intelligent Resource Group
Location: Edison
Posted on: September 14, 2019

Job Description:

Do you have what it takes to WOW customers? We're seeking an ambitious problem-solver to join our Customer Experience team at our headquarters in Edison, NJ. Our client believes in doing the right thing. We have built our brand on our unrivaled dedication to our customers, and our ideal candidate is someone who can represent the company's way, problem-solve independently, and use strong judgment in every interaction.
The client is a six-time award winner of the Bizrate Circle of Excellence Award and has also been top-rated by THE authority in expert consumer advice as a top shopping destination for consumer electronics products.They are looking for a Customer Experience Specialist to join their team!
Job Description:


  • Deliver exceptional customer service through phone, email, and live chat, constantly striving to make things better, faster and smoother for customers
  • Take a service, and solution-oriented approach to all interactions, using strong judgment to balance being policy-driven with making it right for the customer
  • Advocate on behalf of the customer to ensure a consistent and valuable experience for each customer
  • Liaise cross-departmentally between Customer Experience, Operations, Marketing and Product teams
  • Identify opportunities and drive solutions to enable efficiency
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Solve customer issues, rectify poor experiences, and maintain positive relationships with customers
  • Make necessary accommodations for customers with an appropriate gesture of goodwill

    Qualifications:

    • Be eager to grow
    • Embrace accountability and ownership
    • Be willing to take on new challenges
    • Execute quickly - experiment & embrace learning from your failures
    • Contribute to both culture and revenue
    • Strong written, oral and interpersonal communication skills
    • Exceptional organization and time management skills
    • Strong critical thinking and creative problem solving skills
    • 2+ years in in customer service field focused on the customer experience
    • Experience with e-commerce is a plus.

      Pay Rate:$17 per hour, Full timeWork Schedule:Sunday - 10 am to 3 pmMonday - 10 am to 6 pmTuesday - 10 am to 6 pmWednesday - 10 am to 6 pmThursday - 10 am to 6 pmFriday - 10 am to 5 pmSaturday - OFF

Keywords: Intelligent Resource Group, New York , Customer Experience Specialist, Other , Edison, New York

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