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Full Time Call Center Representative - Uniondale

Company: NEFCU
Location: Uniondale
Posted on: October 13, 2019

Job Description:


Jovia Financial Credit Union - Come to the Bright side

We see a brighter future for Long Island. It---s where we live, work and play. Be part on an organization that---s helps Long Islanders get the financial resources they need to achieve their dreams. We call it ---Banking on the bright side---.

When you join the Jovia Financial Credit Union, you---ll part of an innovative, forward-thinking organization that values you and your ideas. We work hard, but we play hard, too, and offer great benefits like 401K and pension, tuition reimbursement, low-cost medical dental, vision, and FSA programs, disability and life insurance, as well as social activities to foster teamwork and creativity. Come to the bright side of banking.

4 Day, 10-hour shift or 5 Day, 8-hour shift until 7 PM with rotating Saturdays!!

Primary Job Function:----The Telephone Member Service Representative plays a key role in helping the Credit Union to build and sustain quality-based service relationships with members. He/she must reflect the highest quality service standards of our organization in dealing with both members and fellow co-workers. Even during stressful periods when the phones are busy, this individual will provide each member with friendly, accurate, prompt information and transactions, and will demonstrate problem-solving skills with empathy, diligence and creativity.--The Telephone Member Service Representative--will seek opportunities to increase each member's relationship with the Credit Union by cross-selling those Credit Union products and services which will meet the members' unique needs and enable them to more conveniently access and use their Credit Union accounts.--

This individual will be well versed in the daily functions of all departments within the organization. This self-motivated individual will also gain and continually improve product knowledge via reference manuals, cross-training, side by side coaching, in-house seminars and various reading materials. He/she must be willing to serve on cross-functional teams to meet credit union goals. He/She must be willing to accommodate any changes in hours, as need demands.

Job Duties and Responsibilities:--

1. Working in multiple queues (Basic, Advanced, Advertise), handle member and non-member telephone calls regarding-- -- -- -- -- -- -- multiple inquiry types, including but not limited to: Credit Union products and services, account/loan/line specific-- -- -- -- -- -- -- -- -- -- information and account/loan/line specific transactions (transfers, withdrawals, advances, payments, check orders,-- -- -- -- -- -- -- -- -- password & PIN resets, etc.), all while verifying member specific information to maintain the security of all account-- -- -- -- -- -- -- -- -- information. Work towards gaining expertise in specialized queues.

2. Process and/or forward external payment requests (Telephone Electronic Debits, External VISA Payments) from members,-- -- -- and educate them of self directed payment solutions available.

3. Handle VISA Debit Card inquiries including transactions, decline reasons, card statuses, activations, etc---

4.-- Assist with Home Banking, Bill Pay, Mobile Banking, and Payment Manager, inquires and troubleshooting including-- -- -- -- -- -- -- -- -- --telephone and Internet Banking PIN resets after verifying sufficient member security information . Direct members to the-- -- -- -- --appropriate Units to report any VISA Debit or Credit Cards that were lost or stolen. Re-order replacement cards as-- -- -- -- -- -- -- -- -- --appropriate.

5. Handle basic questions/inquiries regarding any and all real estate products, while escalating inquiries to Mortgage,-- -- -- -- -- -- -- -- -- -- Lending, or the real estate queue based on complexity and status of NMLS registration. Handle basic inquiries regarding-- -- -- -- -- business accounts and Individual Retirement Accounts (IRA---s). Forward to appropriate queues and or departments for-- -- -- -- -- -- -- advanced assistance.

6. Seek opportunities to increase each member's relationship by cross-selling Credit Union products and-- services which will-- -- -- meet the members' unique needs and/or enable them to more conveniently access and use their Credit Union accounts.

7. Meet or exceed all Productivity, Sales and Quality goals as defined and communicated regularly by Call Center-- -- -- -- -- -- -- -- -- -- -- -- -- Management. Including meeting or exceeding monthly and annual Credit Union Mystery Shop goal.

8. Submit consumer loan, credit card and safety line applications and requests for increases to credit card and safety lines.

Job Specifications:--

College degree or minimum two years relevant experience in the financial industry or in a customer service Call Center environment. Previous sales experience is preferred in the financial services industry. Must possess excellent verbal communication skills along with a positive, upbeat and enthusiastic personality. Professional telephone demeanor, the skills to handle difficult members with tact, empathy and professionalism, coupled with the ability to function with minimum supervision. Computer literate, with a working knowledge of Windows (Word, Excel, Outlook) and the internet. Must achieve Level 1 lending authority within four months (6 months for part-time) of hire.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor???s legal duty to furnish information.

Company Description:

As one of Long Island---s leading credit unions, we are pleased to offer affordable banking services to the Long Island community. At NEFCU, you---ll find all of the same services you get at your local ---big bank--- but with better rates and lower fees they simply cannot match!

Keywords: NEFCU, New York , Full Time Call Center Representative - Uniondale, Other , Uniondale, New York

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