Full Time Call Center Representative - Uniondale
Posted on: October 13, 2019
Jovia Financial Credit Union - Come to the Bright side
We see a brighter future for Long Island. It---s where we live,
work and play. Be part on an organization that---s helps Long
Islanders get the financial resources they need to achieve their
dreams. We call it ---Banking on the bright side---.
When you join the Jovia Financial Credit Union, you---ll part of an
innovative, forward-thinking organization that values you and your
ideas. We work hard, but we play hard, too, and offer great
benefits like 401K and pension, tuition reimbursement, low-cost
medical dental, vision, and FSA programs, disability and life
insurance, as well as social activities to foster teamwork and
creativity. Come to the bright side of banking.
4 Day, 10-hour shift or 5 Day, 8-hour shift until 7 PM with
Primary Job Function:----The Telephone Member Service
Representative plays a key role in helping the Credit Union to
build and sustain quality-based service relationships with members.
He/she must reflect the highest quality service standards of our
organization in dealing with both members and fellow co-workers.
Even during stressful periods when the phones are busy, this
individual will provide each member with friendly, accurate, prompt
information and transactions, and will demonstrate problem-solving
skills with empathy, diligence and creativity.--The Telephone
Member Service Representative--will seek opportunities to increase
each member's relationship with the Credit Union by cross-selling
those Credit Union products and services which will meet the
members' unique needs and enable them to more conveniently access
and use their Credit Union accounts.--
This individual will be well versed in the daily functions of all
departments within the organization. This self-motivated individual
will also gain and continually improve product knowledge via
reference manuals, cross-training, side by side coaching, in-house
seminars and various reading materials. He/she must be willing to
serve on cross-functional teams to meet credit union goals. He/She
must be willing to accommodate any changes in hours, as need
Job Duties and Responsibilities:--
1. Working in multiple queues (Basic, Advanced, Advertise), handle
member and non-member telephone calls regarding-- -- -- -- -- -- --
multiple inquiry types, including but not limited to: Credit Union
products and services, account/loan/line specific-- -- -- -- -- --
-- -- -- -- information and account/loan/line specific transactions
(transfers, withdrawals, advances, payments, check orders,-- -- --
-- -- -- -- -- -- password & PIN resets, etc.), all while verifying
member specific information to maintain the security of all
account-- -- -- -- -- -- -- -- -- information. Work towards gaining
expertise in specialized queues.
2. Process and/or forward external payment requests (Telephone
Electronic Debits, External VISA Payments) from members,-- -- --
and educate them of self directed payment solutions available.
3. Handle VISA Debit Card inquiries including transactions, decline
reasons, card statuses, activations, etc---
4.-- Assist with Home Banking, Bill Pay, Mobile Banking, and
Payment Manager, inquires and troubleshooting including-- -- -- --
-- -- -- -- -- --telephone and Internet Banking PIN resets after
verifying sufficient member security information . Direct members
to the-- -- -- -- --appropriate Units to report any VISA Debit or
Credit Cards that were lost or stolen. Re-order replacement cards
as-- -- -- -- -- -- -- -- -- --appropriate.
5. Handle basic questions/inquiries regarding any and all real
estate products, while escalating inquiries to Mortgage,-- -- -- --
-- -- -- -- -- -- Lending, or the real estate queue based on
complexity and status of NMLS registration. Handle basic inquiries
regarding-- -- -- -- -- business accounts and Individual Retirement
Accounts (IRA---s). Forward to appropriate queues and or
departments for-- -- -- -- -- -- -- advanced assistance.
6. Seek opportunities to increase each member's relationship by
cross-selling Credit Union products and-- services which will-- --
-- meet the members' unique needs and/or enable them to more
conveniently access and use their Credit Union accounts.
7. Meet or exceed all Productivity, Sales and Quality goals as
defined and communicated regularly by Call Center-- -- -- -- -- --
-- -- -- -- -- -- -- Management. Including meeting or exceeding
monthly and annual Credit Union Mystery Shop goal.
8. Submit consumer loan, credit card and safety line applications
and requests for increases to credit card and safety lines.
College degree or minimum two years relevant experience in the
financial industry or in a customer service Call Center
environment. Previous sales experience is preferred in the
financial services industry. Must possess excellent verbal
communication skills along with a positive, upbeat and enthusiastic
personality. Professional telephone demeanor, the skills to handle
difficult members with tact, empathy and professionalism, coupled
with the ability to function with minimum supervision. Computer
literate, with a working knowledge of Windows (Word, Excel,
Outlook) and the internet. Must achieve Level 1 lending authority
within four months (6 months for part-time) of hire.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor???s legal duty to furnish information.
As one of Long Island---s leading credit unions, we are pleased to
offer affordable banking services to the Long Island community. At
NEFCU, you---ll find all of the same services you get at your local
---big bank--- but with better rates and lower fees they simply
Keywords: NEFCU, New York , Full Time Call Center Representative - Uniondale, Other , Uniondale, New York
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