Location: New York
Posted on: November 11, 2019
The Events Coordinator will provide support to the Events Manager
and Facilities Manager with operational activities in events,
vendor oversight, and equipment and supplies. They will also
provide assistance with operations, Reception, occupancy services
and other client needs as requested.
Roles & Responsibilities
Proactively develop and maintain client relationships ensuring that
expected service levels are achieved.
Comply with all requirements of the Client contract and meet or
exceed Key Performance Indicators.
Deliver an exceptional quality of service, as reflected by client
Coordinate site operations accordance with all agreed policies,
procedures and contract scope.
Identify opportunities for improved operation and service
excellence, making recommendations for consideration.
Create room reservations, arranging room setups, package and
furniture deliveries, AV/VC/IT support, catering services, and
guest services for all in-house events.
Resolve event ticket requests in a timely manner.
Use necessary event software for coordination and tracking
Coordinate and support logistics of large multifaceted events
Provide information and direction to vendors, facilities staff and
other service providers as required to ensure excellent
coordination and execution of work, with minimal disruption.
Conduct walk-throughs with clients for upcoming events/projects
Assist in the procurement of vendors and services as required
Coordinate the delivery of site amenities which may include:
fitness, food services, massage, transportation, security and
Support space planning activity and when applicable, act as the
site key point of contact.
Provide the following services as may be applicable to the site:
reception and guest support, new hire orientation, mail and courier
services, office supplies and equipment maintenance, landlord
relations and management of building access passes.
Assist in carrying out safety and emergency response activities as
Follow established escalation procedures and incident reporting
Maintain and update Standard Operating Procedures (SOPs) and
emergency response documentation for the site as required.
Update and maintain accurate records and official documentation for
the site/s including site pages where applicable.
Any other activities to support JLL and/or operations, including,
but not limited to: moves/reconfigurations, safety or
Finance / Cost Control / Profitability
Assist with operational reporting, budgeting, financial systems,
purchasing as necessary.
Identify and respond to any financial or budgeting related
Ensure prompt and accurate management of purchase orders in finance
Manage payments to Vendors where applicable, using available
systems, complying with relevant policies and procedures.
Seek ways to constantly reduce costs and improve operational
Ensure compliance within delegated financial and contractual
Actively support an environment of teamwork, co-operation,
performance excellence and personal success.
Participate in the individual performance management program, and
personal development planning process.
Act as an ambassador for JLL by behaving consistently with cultural
and ethical requirements and participating in company
Flexible schedule with the ability to work mornings, evenings, and
weekends on short notice
Proficiency in a range of information technology tools and
2+ year prior experience in events, facilities/property management,
hospitality or related field preferred
Knowledge of local occupational health and safety requirements,
critical facilities and vendor management for specialized services
Excellent communication, organization and problem solving
Ability to work independently with little supervision and
effectively deal with stressful situations.
Self-motivated; confident, energetic and flexible.
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce.
JLL strongly believes in equal opportunity extended to all
individuals in all aspects of the employment relationship,
including recruitment, hiring, training, promotion, transfer,
discipline, layoff, recall and termination without regard to race,
color, religion, belief, creed, age, sex, pregnancy or maternity
(including childbirth and related conditions), family
responsibility (e.g. child care, elder care), nationality, ethnic
or national origin or ancestry, citizenship, marital status, civil
partner status, sexual orientation, gender identity or expression,
transgender status, veteran s status, genetic information, trade
union membership, social position, political view or status as a
qualified individual with a disability, protected leave status or
any other protected characteristic in accordance with applicable
law. The company also endeavors to make reasonable accommodations
for known physical or mental limitations of otherwise qualified
employees and applicants with disabilities unless the
accommodations would impose an undue hardship on the operation of
our business and ensures that employment decisions are based only
on valid job requirements.
Keywords: JLL, New York , Events Coordinator, Other , New York, New York
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