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Retention Call Center Representative - Bilingual Chinese, Russian

Company: Health Net, Inc.
Location: New York
Posted on: November 11, 2019

Job Description:

Description: Position Purpose: Provides assistance to members and prospects with any related member issues to rectify them as efficiently as possible; tracks and documents every interaction accurately in the member's account while adhering to prescribed protocols and staying in compliance with regulatory guidelines. * Respond to customer's calls within designated time frames and perform troubleshooting procedures to determine the nature of the inquiry or issue to the satisfaction of the customer; clarify the customer's inquiry; determine the cause of the problem; select and explain the best solution to solve the concern and expedite correction or adjustment as needed; follow up with customers to ensure resolution. * Follow organization standards to maintain excellent quality service. * Complete all necessary paperwork and documentation; provide education to the caller for more effective troubleshooting in the future. * Input and edit information or data to document inquiries and correspondence. * Develop and utilize a filing and retrieval system to access records or information.

Keywords: Health Net, Inc., New York , Retention Call Center Representative - Bilingual Chinese, Russian, Other , New York, New York

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