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Retention Call Center Representative - Bilingual Chinese, Russian

Company: Cenpatico
Location: Rego Park
Posted on: November 11, 2019

Job Description:

Retention Call Center Representative - Bilingual Chinese, Russian USA-New York-Rego Park Position Purpose: Provides assistance to members and prospects with any related member issues to rectify them as efficiently as possible; tracks and documents every interaction accurately in the member's account while adhering to prescribed protocols and staying in compliance with regulatory guidelines. * Respond to customer's calls within designated time frames and perform troubleshooting procedures to determine the nature of the inquiry or issue to the satisfaction of the customer; clarify the customer's inquiry; determine the cause of the problem; select and explain the best solution to solve the concern and expedite correction or adjustment as needed; follow up with customers to ensure resolution. * Follow organization standards to maintain excellent quality service. * Complete all necessary paperwork and documentation; provide education to the caller for more effective troubleshooting in the future. * Input and edit information or data to document inquiries and correspondence. * Develop and utilize a filing and retrieval system to access records or information. Educations/Experience: * High School Diploma required. AA/AS - Associates Degree preferred. * Two to five years Customer Service experience required. * Two to five years of Customer Service in Healthcare experience preferred. * Specific language skills may be required by some plans. * Bilingual Chinese and Russian, strongly preferred. * Proficiency in Microsoft Office: Excel, Word, Access; Lotus Notes; Internet. Proficiency in one or more languages other than English. * Business Analysis Knowledge: Skilled to work in a fast paced environment. Must have strong analytical and problem solving skills. * Customer Service: Skilled to communicate with all levels of management, internal and external customers. Ability to work well as a member of a team or alone. * Effective Business Communication: Skilled in communicating with technical and business constituencies in writing effective business specifications and requirements. Full-time

Keywords: Cenpatico, New York , Retention Call Center Representative - Bilingual Chinese, Russian, Other , Rego Park, New York

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