Customer Intelligence Full Year Internship
Company: Dow Jones & Co.
Location: New York
Posted on: November 12, 2019
Dow Jones & Co.Dow Jones is a global provider of news and business
information, delivering content to consumers and organizations
around the world across multiple formats, including print, digital,
mobile and live events. Dow Jones has produced unrivaled quality
content for more than 125 years and today has one of the world's
largest news gathering operations globally. It produces leading
publications and products including the flagship Wall Street
Journal, America's largest newspaper by paid circulation; Factiva,
Barron's, MarketWatch, Financial News, DJX, Dow Jones Risk &
Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow
Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS,
If you are a current employee at Dow Jones, do not apply here.
Please go to the Career section on your Workday homepage and view
\"Find Jobs - Dow Jones.\" Thank you. Dow Jones, Making Careers
NewsworthyAll qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, protected veteran status, or disability status.
EEO/AA/M/F/Disabled/Vets.Dow Jones is committed to providing
reasonable accommodation for qualified individuals with
disabilities, in our job application and/or interview process. If
you need assistance or accommodation in completing your
application, due to a disability, email us at
email@example.com. Please put ?Reasonable
Accommodation in the subject line.NYC - 1211 Ave of the
AmericasPart timeJob_Req_18751Dow Jones Customer Intelligence
The Customer Intelligence team is responsible for helping grow the
Dow Jones portfolio of brands by delivering best-in-class
intelligence and insights. We do this by conducting research into
our customers and prospects, and their relationship with our
brands, products, and content. We use a variety of methodologies,
including (but not limited to): surveys, focus groups, interviews,
ethnography, co-creation and UX testing.
The team acts as a customer advocate and expert in a trusted
advisor capacity to our business partners, and works on various
projects across the brand portfolio: The Wall Street Journal,
Barron's, MarketWatch, Factiva, etc. and across all parts of the
business from the Newsrooms to Marketing, Sales, Technology,
Product, Finance, Data, and Customer Service.
Our mission is to effectively shape and answer the big questions
facing Dow Jones to the mutual benefit of our customers and the
business. We do this by representing the voice of the customer at
senior leadership level to ensure that customer intelligence is at
the heart of decision-making at Dow Jones.effectively shape and
answer the big questions facing Dow Jones to the mutual benefit of
our customers and the business. We do this by representing the
voice of the customer at senior leadership level to ensure that
customer intelligence is at the heart of decision-making at Dow
You are a highly motivated and energetic individual who will work
closely with Dow Jones Customer Intelligence Directors and Managers
to gain hands-on experience on a range of projects within the
market research field.
You will work across a wide range of research projects, where you
will deliver intelligence based on data from a variety of
resources, including primary research projects (conducted in-house
or via an agency), secondary research and proprietary customer
The work will involve taking a brief, designing a research or
analytics approach, and seeing it through to execution, analysis
and reporting - whether independently or as part of a working
To communicate research findings, you'll create compelling,
easy-to-understand reports in PowerPoint, Word, Excel, or other
appropriate and engaging formats, and present these to teams across
You'll be expected to develop strong working relationships with
colleagues in other departments in order to assist the CI Directors
and their teams in delivering tailored and relevant
The ideal candidate is a motivated self-starter, curious, and
excited about understanding what drives human behaviors and
- Working towards a Master's degree in Market Research,
Anthropology, Sociology, Philosophy, Psychology, Economics,
Statistics, Math, Marketing, Business, Finance, Product Design, or
- Keen to combine your academic studies with real, hands-on
experience in the world of corporate market research.
- Well-organized and have strong project management skills.
- An exceptional communicator, both written and verbal - and
- Data-driven, statistically-minded and have an ability to
analyze data to get to the 'so what' to inform future
- Able to work independently, demonstrate efficiency and problem
solving skills in completing required tasks.
- Able to collaborate creatively within a team.
- Interested in market research, human behaviors, the why behind
the what, and have an interest in the news and information
- Timely, professional, and know how to deliver to tight
- Proficient in MS PowerPoint, Word, and Excel.
The internship consists of up to 20 hrs/week, at $15/hour.
Hours can be scheduled around classes and will be agreed with the
Customer Intelligence Directors, though must be between 9 am-5 pm
Please apply with your resume and cover letter explaining your
interest in the internship and your fit with the role.Business
Area: CUSTOMER EXPERIENCE PI115252639
Keywords: Dow Jones & Co., New York , Customer Intelligence Full Year Internship, Other , New York, New York
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