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Branch Supervisor - Uniondale

Company: Jovia Financial Credit Union
Location: Uniondale
Posted on: November 11, 2019

Job Description:


Jovia Financial Credit Union (Formerly NEFCU) - Come to the Bright side

We see a brighter future for Long Island. It---s where we live, work and play. Be part on an organization that---s helps Long Islanders get the financial resources they need to achieve their dreams. We call it ---Banking on the bright side---.

When you join the Jovia Financial Credit Union, you---ll part of an innovative, forward-thinking organization that values you and your ideas. We work hard, but we play hard, too, and offer great benefits like 401K and pension, tuition reimbursement, low-cost medical dental, vision, and FSA programs, disability and life insurance, as well as social activities to foster teamwork and creativity. Come to the bright side of banking.

Primary Job Function:-- --The Branch Supervisor is responsible to assist the Branch Manager and/or Assistant Branch Manager in the operation and general management of a branch office.-- He/she performs various functions to ensure the efficient operation of the branch, while adhering to controls and security measures designed to safeguard the assets of the credit union.-- He/she assists with personnel issues such as work schedules, coaching, interviewing applicants, performance appraisals and disciplinary issues. Branch Supervisors are also responsible to resolve difficult member situations and approve or reject unusual transactions within authority limits. Working as a team player, the Branch Supervisor will assist his/her co-workers throughout the credit union in achieving total quality while contributing to a friendly and cooperative working environment.-- This individual should continually look to improve the efficiency level of the operation, as well as be willing to serve on cross-functional teams to meet credit union goals.

Expectations of all Management and Supervisory Personnel:--

The hours for this position are subject to change depending on the volume of work and the needs of our membership.

The credit union philosophy of responding to the needs of our members must always be the priority of every supervisor. Every supervisor must be ready and able to perpetuate our philosophy and excel in each of the following areas:

  • Provide a high level of member service at all times, consistently reinforce this attitude with staff members and personally service members during peak hours. Organize breaks and lunches to ensure proper coverage.
  • Resolve problems or complaints using creative thinking to provide solutions, which may avoid repetition of the same problems time and again. Use flexibility and sound judgment in appropriate member situations.
  • Support and participate in marketing and sales efforts, quality service programs and adhere to prescribed audit and security controls.
  • Supervise any branch office as needed, including Saturdays and late nights when necessary.
  • Assure appropriate staff coverage, workload planning, and peak-hour scheduling.
  • Operate within the credit union---s policies, procedures and standards. Be attentive and considerate of employees--- needs while adhering to credit union policies and procedures.
  • It is expected that supervisors and managers attend all credit union functions. i.e. Holiday Party and Team Meetings, to show support for staff, the credit union and our culture.

    Job Duties and Responsibilities:--

  • --Provide consistent coaching, training and mentoring to all employees. Ensure a high-level member satisfaction,-- --quality-- service and achievement of all goals (sales, service and quality).
    -- -- -- 2.----Confidently and competently articulate and communicate with staff and members.

    ---- -- --3.-- Proactively educate members on utilizing available access channels including ATM network, mobile and online-- -- -- -- -- -- -- -- -- -- -- -- --banking, remote deposit and shared branch services.

    -- -- -- 4.-- Utilize conversational sales training and techniques to identify needs, leverage opportunities and deepen relationships-- -- -- -- -- -- --by proactively cross selling products and services. Adhere to standardized daily sales processes by accessing tools in-- -- -- -- -- -- -- --Connections.

    -- -- -- 5.-- Participate in external sales events that promote brand awareness and contribute to achievement of goals. Source,-- -- -- -- -- -- -- -- -- --book and conduct presentations at businesses to recruit new members.

    -- -- -- 6.-- Assist in managing the lobby waiting area by actively walking the floor to ensure staff is providing efficient service and-- -- -- -- -- -- --exhibiting behaviors that promote a highly satisfied experience for every member. Proactively engage members-- -- -- -- -- -- -- -- -- -- -- --throughout the branch in conversation to aid and/or make appropriate referrals to MSRs for additional products and-- -- -- -- -- -- -- -- --services.

    -- -- -- 7.-- Coach proficiency in Connections to make referrals to credit union partners including NIS, Mortgage, and Business-- -- -- -- -- -- -- -- -- Services.

    -- -- -- 8. Provide coaching, training and mentoring to Tellers and MSRs to ensure high level member satisfaction, quality service-- -- -- -- -- -- and achievement of sales goals. Cultivate a team-working environment where employees are valued and take pride in-- -- -- -- -- -- their work.

    -- -- -- 9.-- Assist Branch Manager and/or Assistant Branch Manager in planning and executing activities to achieve branch and-- -- -- -- -- -- -- -- --organizational goals as set by Management and the Board of Directors.

    Position Requirements:----

  • Bachelor---s degree or minimum three years relevant work experience with one year in a managerial or supervisory capacity.
  • Corporate appearance and positive professional attitude and image.
  • Good administrative and organizational skills.
  • Knowledge of savings regulations (federal and state).
  • Strong written and verbal communication skills.
  • PC literate; Microsoft Word, Excel and Outlook skills.
  • Successful completion of training certification process for IRAs, business accounts, and all real estate loans, including mortgages.
  • Results oriented, self- starter with consistent performance in achievement of goals (sales, service and quality).Ability to lead, motivate and influence others.
  • Proven record of reliability, dependability and flexibility.
  • Proficient knowledge of Connections capabilities and ability to train and coach staff to utilize effectively.
  • Holds Notary Public license.
  • Proficient in all software packages used in the department in order to resolve daily issues encountered and recommend updates to the system and the way it is used in the department.
  • Each employee in a capacity of a Branch Supervisor who acts as a mortgage loan originator must/will be registered with the NMLS Registry (National Mortgage Licensing System), obtain a unique identifier, and maintain this registration in accordance with the requirements of the S.A.F.E Act.



  • --



    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor???s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Jovia Financial Credit Union, New York , Branch Supervisor - Uniondale, Other , Uniondale, New York

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