Branch Supervisor - Uniondale
Company: Jovia Financial Credit Union
Posted on: November 11, 2019
Jovia Financial Credit Union (Formerly NEFCU) - Come to the Bright
We see a brighter future for Long Island. It---s where we live,
work and play. Be part on an organization that---s helps Long
Islanders get the financial resources they need to achieve their
dreams. We call it ---Banking on the bright side---.
When you join the Jovia Financial Credit Union, you---ll part of an
innovative, forward-thinking organization that values you and your
ideas. We work hard, but we play hard, too, and offer great
benefits like 401K and pension, tuition reimbursement, low-cost
medical dental, vision, and FSA programs, disability and life
insurance, as well as social activities to foster teamwork and
creativity. Come to the bright side of banking.
Primary Job Function:-- --The Branch Supervisor is responsible to
assist the Branch Manager and/or Assistant Branch Manager in the
operation and general management of a branch office.-- He/she
performs various functions to ensure the efficient operation of the
branch, while adhering to controls and security measures designed
to safeguard the assets of the credit union.-- He/she assists with
personnel issues such as work schedules, coaching, interviewing
applicants, performance appraisals and disciplinary issues. Branch
Supervisors are also responsible to resolve difficult member
situations and approve or reject unusual transactions within
authority limits. Working as a team player, the Branch Supervisor
will assist his/her co-workers throughout the credit union in
achieving total quality while contributing to a friendly and
cooperative working environment.-- This individual should
continually look to improve the efficiency level of the operation,
as well as be willing to serve on cross-functional teams to meet
credit union goals.
Expectations of all Management and Supervisory Personnel:--
The hours for this position are subject to change depending on the
volume of work and the needs of our membership.
The credit union philosophy of responding to the needs of our
members must always be the priority of every supervisor. Every
supervisor must be ready and able to perpetuate our philosophy and
excel in each of the following areas:
- Provide a high level of member service at all times,
consistently reinforce this attitude with staff members and
personally service members during peak hours. Organize breaks and
lunches to ensure proper coverage.
- Resolve problems or complaints using creative thinking to
provide solutions, which may avoid repetition of the same problems
time and again. Use flexibility and sound judgment in appropriate
- Support and participate in marketing and sales efforts, quality
service programs and adhere to prescribed audit and security
- Supervise any branch office as needed, including Saturdays and
late nights when necessary.
- Assure appropriate staff coverage, workload planning, and
- Operate within the credit union---s policies, procedures and
standards. Be attentive and considerate of employees--- needs while
adhering to credit union policies and procedures.
- It is expected that supervisors and managers attend all credit
union functions. i.e. Holiday Party and Team Meetings, to show
support for staff, the credit union and our culture.
Job Duties and Responsibilities:--
- --Provide consistent coaching, training and mentoring to all
employees. Ensure a high-level member satisfaction,-- --quality--
service and achievement of all goals (sales, service and
-- -- -- 2.----Confidently and competently articulate and
communicate with staff and members.
---- -- --3.-- Proactively educate members on utilizing available
access channels including ATM network, mobile and online-- -- -- --
-- -- -- -- -- -- -- -- --banking, remote deposit and shared branch
-- -- -- 4.-- Utilize conversational sales training and techniques
to identify needs, leverage opportunities and deepen
relationships-- -- -- -- -- -- --by proactively cross selling
products and services. Adhere to standardized daily sales processes
by accessing tools in-- -- -- -- -- -- -- --Connections.
-- -- -- 5.-- Participate in external sales events that promote
brand awareness and contribute to achievement of goals. Source,--
-- -- -- -- -- -- -- -- --book and conduct presentations at
businesses to recruit new members.
-- -- -- 6.-- Assist in managing the lobby waiting area by actively
walking the floor to ensure staff is providing efficient service
and-- -- -- -- -- -- --exhibiting behaviors that promote a highly
satisfied experience for every member. Proactively engage members--
-- -- -- -- -- -- -- -- -- -- --throughout the branch in
conversation to aid and/or make appropriate referrals to MSRs for
additional products and-- -- -- -- -- -- -- -- --services.
-- -- -- 7.-- Coach proficiency in Connections to make referrals to
credit union partners including NIS, Mortgage, and Business-- -- --
-- -- -- -- -- -- Services.
-- -- -- 8. Provide coaching, training and mentoring to Tellers and
MSRs to ensure high level member satisfaction, quality service-- --
-- -- -- -- and achievement of sales goals. Cultivate a
team-working environment where employees are valued and take pride
in-- -- -- -- -- -- their work.
-- -- -- 9.-- Assist Branch Manager and/or Assistant Branch Manager
in planning and executing activities to achieve branch and-- -- --
-- -- -- -- -- --organizational goals as set by Management and the
Board of Directors.
- Bachelor---s degree or minimum three years relevant work
experience with one year in a managerial or supervisory
- Corporate appearance and positive professional attitude and
- Good administrative and organizational skills.
- Knowledge of savings regulations (federal and state).
- Strong written and verbal communication skills.
- PC literate; Microsoft Word, Excel and Outlook skills.
- Successful completion of training certification process for
IRAs, business accounts, and all real estate loans, including
- Results oriented, self- starter with consistent performance in
achievement of goals (sales, service and quality).Ability to lead,
motivate and influence others.
- Proven record of reliability, dependability and
- Proficient knowledge of Connections capabilities and ability to
train and coach staff to utilize effectively.
- Holds Notary Public license.
- Proficient in all software packages used in the department in
order to resolve daily issues encountered and recommend updates to
the system and the way it is used in the department.
- Each employee in a capacity of a Branch Supervisor who acts as
a mortgage loan originator must/will be registered with the NMLS
Registry (National Mortgage Licensing System), obtain a unique
identifier, and maintain this registration in accordance with the
requirements of the S.A.F.E Act.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor???s legal duty to furnish information. 41 CFR
Keywords: Jovia Financial Credit Union, New York , Branch Supervisor - Uniondale, Other , Uniondale, New York
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