Customer Experience Associate
Company: Rent The Runway
Posted on: November 11, 2019
About Us:At Rent the Runway, our mission is to make women feel
empowered and self-confident every single day by combining best in
class technology, logistics, and customer service. Since our launch
in 2009, we---ve developed proprietary technology, a one-of-a-kind
reverse logistics operation, stores of the future, a viral brand,
relationships with hundreds of fashion designers - and we are
passionate about continuing to innovate our customer experience. We
have pioneered the closet in the cloud and believe that every
person globally will soon have a subscription to fashion. We are
proud to be both a profitable and fast-growing business, with 11
million members of our community who believe that rental is the
future.About the Team:Customer Experience lives and breathes our
mission of empowering our customers to feel amazing. --We've been
called fit gurus, personal stylists, shipping virtuosos, and even
fashion therapists. From styling advice to troubleshooting orders
to offering a confidence boost when needed, we're ready to help
with anything. Customer Experience is truly the heart of our
business and have a major impact on our continued success. You will
be working with a great team with supportive team leaders.About the
Job:Customer Experience Associates (CXA) will be responsible for
ensuring that all of our customers have the Cinderella Experience
that has personified the Rent The Runway brand. --This role will
act as a subject matter expert who delivers empathetic,
detail-oriented solutions to our customers. As our frontline, all
CXAs are trained and positioned for optimal employee effectiveness.
--You will be working with a great team with supportive team
leaders. We are committed to providing employees with opportunities
for growth and development, as well as an environment where your
ideas will help us drive our business and create a more meaningful
employee experience.What You'll Do:
- Deliver exceptional service and develop lasting relationships
with customers via Rent the Runway channels for communication -
phone, emails and live chats.
- Serve as a proud brand ambassador of Rent the Runway,
constantly championing our core values to democratize fashion.
- Maintain knowledge of all Rent the Runway product including
fit, styles and inventory.
- Assist customers in finding styles that meet their individual
style and events needs.
- Troubleshoot and resolve customer issues with the utmost care
and respect by listening to their problems and offering creative
- Deliver personalized service while meeting quality and
- Share customer feedback and information with other team members
and leaders in order to continuously improve and evolve the
- Contribute to an empathetic, positive and energetic team
culture.Who You Are:You are a Problem Solver.--You are able to
think quickly and make decisions in a fast-paced environment.You
are a Communicator.--You listen well and understand the needs of
our customers and our business. You express your ideas clearly and
communicate persuasively to produce positive results.You have
Strong Integrity. You are honest and ethical in all interactions
and uphold company values and policies.You are Dedicated. You are
committed to providing a Cinderella Experience during each customer
interaction.You are Empathetic. You are able to see situations from
the customer---s perspective and provide the best solutions aligned
with Rent the Runway---s core values.What you need:2+ years of
experience working in a customer-focused environmentAbility to work
40 hours per week -- can include days, evenings and weekends. This
is a full time role.Benefits:
- At Rent the Runway, we---re committed to the happiness and
well-being of our employees, and aim to create a workplace that
fosters both personal and professional growth. Our benefits
include, but are not limited to:
- Generous Paid Time Off including vacation, paid bereavement,
and family sick leave - every employee needs time to take care of
themselves and their family.
- Universal Paid Parental Leave for both parents + flexible
return to work program --- because we know your newest family
member(s) deserve your undivided attention.
- Paid Sabbatical after 5 years of continuous service - Unplug,
recharge, and have some fun!
- Comprehensive health, vision, dental, FSA and dependent care
from day 1 of employment - Your health comes first and we---ve got
- Industry leading 401k match - an investment in your
- And most importantly - working with a great team!
Keywords: Rent The Runway, New York , Customer Experience Associate, Other , Secaucus, New York
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