NewYorkRecruiter Since 2001
the smart solution for New York jobs

Customer Experience Associate

Company: Rent The Runway
Location: Secaucus
Posted on: November 11, 2019

Job Description:

About Us:At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we---ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer experience. We have pioneered the closet in the cloud and believe that every person globally will soon have a subscription to fashion. We are proud to be both a profitable and fast-growing business, with 11 million members of our community who believe that rental is the future.About the Team:Customer Experience lives and breathes our mission of empowering our customers to feel amazing. --We've been called fit gurus, personal stylists, shipping virtuosos, and even fashion therapists. From styling advice to troubleshooting orders to offering a confidence boost when needed, we're ready to help with anything. Customer Experience is truly the heart of our business and have a major impact on our continued success. You will be working with a great team with supportive team leaders.About the Job:Customer Experience Associates (CXA) will be responsible for ensuring that all of our customers have the Cinderella Experience that has personified the Rent The Runway brand. --This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. As our frontline, all CXAs are trained and positioned for optimal employee effectiveness. --You will be working with a great team with supportive team leaders. We are committed to providing employees with opportunities for growth and development, as well as an environment where your ideas will help us drive our business and create a more meaningful employee experience.What You'll Do:

  • Deliver exceptional service and develop lasting relationships with customers via Rent the Runway channels for communication - phone, emails and live chats.
  • Serve as a proud brand ambassador of Rent the Runway, constantly championing our core values to democratize fashion.
  • Maintain knowledge of all Rent the Runway product including fit, styles and inventory.
  • Assist customers in finding styles that meet their individual style and events needs.
  • Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions.
  • Deliver personalized service while meeting quality and productivity goals.
  • Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.
  • Contribute to an empathetic, positive and energetic team culture.Who You Are:You are a Problem Solver.--You are able to think quickly and make decisions in a fast-paced environment.You are a Communicator.--You listen well and understand the needs of our customers and our business. You express your ideas clearly and communicate persuasively to produce positive results.You have Strong Integrity. You are honest and ethical in all interactions and uphold company values and policies.You are Dedicated. You are committed to providing a Cinderella Experience during each customer interaction.You are Empathetic. You are able to see situations from the customer---s perspective and provide the best solutions aligned with Rent the Runway---s core values.What you need:2+ years of experience working in a customer-focused environmentAbility to work 40 hours per week -- can include days, evenings and weekends. This is a full time role.Benefits:
    • At Rent the Runway, we---re committed to the happiness and well-being of our employees, and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:
    • Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
    • Universal Paid Parental Leave for both parents + flexible return to work program --- because we know your newest family member(s) deserve your undivided attention.
    • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
    • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we---ve got you covered.
    • Industry leading 401k match - an investment in your future.
    • And most importantly - working with a great team!

Keywords: Rent The Runway, New York , Customer Experience Associate, Other , Secaucus, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Local CDL A or B Bus Drivers - Up to a $10,000 Sign On Bonus!
Description: The Greyhound driver's mission is to make enjoyable travel possible for everyone, providing the opportunity for anyone to travel in North America with safety, dignity and convenience. As
Company: Greyhound Lines
Location: White Plains
Posted on: 11/15/2019

Class A CDL Truck Driver
Description: Call Smith Today at 855 396-7493 br br br Class A CDL Truck Driver br br ul li Home Time: EVERY OTHER WEEKEND br li .48 CPM Loaded and
Company: Smith Transport, Inc.
Location: White Plains
Posted on: 11/15/2019

Remote Transcriber - Law Enforcement Audios (Work from home)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: White Plains
Posted on: 11/15/2019


Steward - The Ritz-Carlton New York, Westchester - (19137711)
Description: Steward At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. (more...)
Company: Marriott International
Location: White Plains
Posted on: 11/15/2019

Part Time Event Specialist
Description: Part Time Event Specialist Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit for (more...)
Company: Advantage Solutions
Location: White Plains
Posted on: 11/15/2019

Client Associate
Description: Job Description: Business Overview Merrill Lynch Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. (more...)
Company: Bank of America
Location: White Plains
Posted on: 11/15/2019

Quality Assurance Specialist I/II
Description: Quality Assurance Specialist I/II br Leading manufacturer of nutritional supplements that can impact human diseases and improve quality of life has a newly created opening for a Quality Assurance QA (more...)
Company: CyberCoders
Location: White Plains
Posted on: 11/15/2019

Service Technician
Description: Why would you want to begin your career Vail Buick GMC Because we are a Busy high volume shop Highly Competitive Pay Our shop is overloaded with work 100 s of hours in untapped potential (more...)
Company: Vail Buick GMC
Location: White Plains
Posted on: 11/15/2019

Procurement Representative
Description: Datrose is actively seeking a meticuliously detail oriented Procurement Specialist for a great contract opportunity with White Plains, NY This is a 6 month contract with potential for the right individual. (more...)
Company: Datrose Inc.
Location: White Plains
Posted on: 11/15/2019

Account Executive-Personal Lines
Description: retail operation for affluent and wealthy individuals and families seeking personal lines products in the United States, part of Europe, and Canada. Headquartered in New York City with fourteen offices (more...)
Company: NFP
Location: White Plains
Posted on: 11/15/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds