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Full Time Customer Care Specialist

Company: Advantage Solutions
Location: White Plains
Posted on: November 19, 2019

Job Description:

Full Time Customer Care Specialist We are hiring a Full Time Customer Care Specialist to deliver world class white glove service to every customer. The Customer Care Specialist will provide the highest level of customer service by assessing, executing and managing a course of action to completely solve the customer’s needs. To be successful in this role, you will be expected to interact with customers via verbal and written communications, providing the highest level of professional service. There has never been a more exciting time to join our team, APPLY TODAY! Requirements: Excellent written and verbal communications skillsExceptional problem-solving skills with the ability to multi-taskExcellent working with others, team playerHigh degree of confidenceDetail-oriented with a high level of personal accountabilityStrong organizational and time management skills combined with strategic, “on-your-feet” thinkingWhat We Offer: Competitive compensationComprehensive benefits (Including Medical, Disability, Life Insurance)401(k) with company matchGenerous paid time offWhat You’ll Do:Review each inquiry to assess proper course of actionManage each inquiry to full resolution; surpassing the expectation of all customersDemonstrate a commitment to quality customer service and high level of closed-loop resolutionCommunicate final resolution back to customer via e-mail and/or phoneProvide a comprehensive overview of each interaction in our internal systemDefine and implement best approaches and practices for customer supportTake steps to prevent recurrence of same-service issueQualifications:    High School Diploma or GED required, College degree preferred2-4 years’ experience in a customer service, sales environment or related fieldComfort and ability to use Microsoft products (training provided)Demonstrated customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects The Company prides itself on delivering a world class customer experience and product. We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity. The Company is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.

Keywords: Advantage Solutions, New York , Full Time Customer Care Specialist, Other , White Plains, New York

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