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Salesforce Business Analyst

Company: Cellebrite
Location: Parsippany
Posted on: January 17, 2020

Job Description:

About The Salesforce Business Analyst Position

As an Salesforce Business Analyst you will have the opportunity to join a high-performing Global Information Systems team. You will be providing solutions on the Salesforce platform and other related platforms for the business in the world of: training (LMS), Sales, Salesforce Sales Cloud, Salesforce CPQ and more! You will also provide day-to-day support assisting the users to maximize value from the systems.
What You'll Do:

  • Support the Cellebrite Training team with their LMS needs, gather requirements, design solutions, implement to successful adoption, administer and maintain the leaning solutions for Cellebrite customers
  • The role will have responsibility for: evaluating, customizing and implementing solutions and processes.
  • Support future deployments, document changes and processes, provide training and assisting in testing solutions on Salesforce platform with the users in all departments
  • Support the daily activity of the users as well as handling support ticket with high importance to SLA management.
  • You will gather requirements as well as serve as a focal point for consolidating requests and needs form different parts in the organization
  • Design and document solutions and execute within time and budget.
  • Lead system changes and deployment of new requests and fixes.
  • Provide documents release features, changes and enhancements.

    Salesforce Business Analyst Requirements

    • 3+ years of Salesforce implementation / Salesforce Business Analyst experience in designing Salesforce based solutions including cross department processes.
    • Experience with Salesforce Lighting, Salesforce CPQ and Opportunity management process
    • Experience in Learning Management Systems (LMS) - preferred, not required
    • B.Sc. degree specializing in Information system or equivalent.
    • Able to create documentation of requirements, business echnical design and test plans

      Is this you? (Required Salesforce Business Analyst Soft Skills)

      • Fast learner: you hit the ground running, and you are able to keep up to date with, the fast-growing and constantly evolving global business operations.
      • People person & team oriented: you enjoy collaborating with team members, and, welcome the opportunity to interact with all levels of the organization.
      • Multi-tasker: you are energized by shifting priorities; engaging multiple projects at once (no problem) without compromising details
      • Creative: Out of the box thinking and demonstrated ability to come up with creative solutions
      • Autonomous - you are independent and don't mind working independently from time to time
      • Effective verbal & written communicator
      • Detail Oriented: Detailed oriented with ability to perform and maintain system configurations.
      • Service Oriented: You with high importance of working with variety of customers worldwide.
      • Jet Setter: this position may require international travel once per year

        About Cellebrite

        Cellebrite: Digital Intelligence for a Safer World
        Digital data plays an increasingly important role in investigations and operations of all kinds. Making data accessible, collaborative and actionable is what Cellebrite does best. As the global leader in digital intelligence with more than 60,000 licenses deployed in 150 countries, we provide law enforcement, military, intelligence, and enterprise customers with the most complete, industry-proven range of solutions for digital forensics, triage and analytics.

        By enabling access, sharing and analysis of digital data from mobile devices, social media, cloud, computer, cellular operators and other sources, Cellebrite products, solutions, services and training help customers build the strongest cases quickly, even in the most complex situations. As a result, Cellebrite is the preferred one-stop shop for digital intelligence solutions that make a safer world more possible every day.

        Founded in 1999, Cellebrite is known worldwide for innovation, commitment to our customers' missions, and technical expertise. With HQ in Israel the company has more than 500 employees across the globe, with dedicated Sales operations in the United States, Israel, Brazil, United Kingdom, Germany, Singapore and Australia.



Keywords: Cellebrite, New York , Salesforce Business Analyst, Professions , Parsippany, New York

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