Revenue Operations Analyst

Company: SmartLinx
Location: Iselin
Posted on: March 28, 2020

Job Description:

SmartLinx Solutions is a rapidly expanding Workforce Management SaaS company looking for a talented and--highly motivated Revenue Operations Analyst headquarters in Iselin, NJ. We offer a diverse, casual work environment, with a great entrepreneurial spirit that will allow you to learn and grow very quickly, but always with an eye toward a proper work/life balance.We are seeking a Revenue Operations Analyst to assist in the various processes related to the Sales Contract, CRM processes, and support the customer success team on a daily basis.--The person will report to VP of Revenue Ops with a dotted line to Customer Success Leadership. This person will be responsible for working with the entire customer success team to ensure the sales administrative processes run efficiently and to drive the active usage of the CRM software.--The candidate will achieve a working knowledge of the numerous functions of Customer Success Operations, including specific involvement in or responsibility for the following:--Duties and Responsibilities:Customer Success team/VP of Corporate Business Development assistance with managing data and CS KPIsBe a gatekeeper of CS information and distribution across various functions.Salesforce.com (CRM software) - Maintain accuracy of data working with the customer success team for updates.Assist in preparation of weekly forecast and pipeline management reportsMaintain Sales Forecast on Weekly, Quarterly and Annual basisHelp with Pipeline management and maintain data accuracyManage Sales Attainment reports for Customer SuccessManage Renewal targets and attainment records on a weekly basis (from a data perspective only)Report on monthly customer logo retentionMonitor and process Cancellations and potential churn in escalation meetings.Reconcile Monthly bookings against proper categories and targets as well as commissionable targets per CSM, in addition, to tie-outs with financeEnsure accuracy of SalesForce Data for customer amendmentsManagement of Quota Sheets and commission reports at the end of each quarterManage Cross-Sell, Upsell. Logo retention and renewal uptick reports for VP of Customer Success and attainments against targets.Collaboration and alignment with Sales Operations Analyst/Manager for consistency of reporting.QualificationsAdvanced knowledge of Microsoft Office, especially ExcelStrong analytical and problem -solving skillsPrevious experience in CRM and/or SalesForce Automation technologiesExcellent oral and written communications skillsEffective organizational, multi-tasking and time management skillsSelf-motivated, willingness to learn and self-teachTrustworthy with sensitive informationAbility to work and report in financial billing systems, quoting engines and corporate reporting tools.

Keywords: SmartLinx, New York , Revenue Operations Analyst, Professions , Iselin, New York