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Desktop Support Analyst

Company: Robert Half
Location: New York
Posted on: July 1, 2020

Job Description:

Description Position Summary This position requires an energized IT support detail oriented delivering high quality IT technical support to the customer community. This would include but not limit a dynamic list of senior executives and their support teams within the organization. This technician is expected to make independent and creative contributions related to providing technical guidance, assistance, coordination, and hands-on resolution of problems, questions, or malfunctions identifies the hardwaresoftware technical requirements. Installs and maintains hardwaresoftware needed to support businessemployee objectives. Responsibilities bullbullProvides Tier 2 (desktop support) problem-solving support related to all VIP user hardware and software technical issues bullProvide a high level of customer focused service to Senior Leaders bullAbility to provide video conferencing support to all users utilizing the video conferencing resources with an emphasis of support provided to VIPs. bullAbility, willingness, and flexibility to come in early or stay late depending on the support that is required. Weekend support may be required bullEstablish, maintain continually improve customer relationships and satisfaction regarding IT customer service and support. bullAllocate time appropriately when asked to be involved in projects that require IT customer service resources bullAbility to work cohesively with the Desk Side Support Team with an emphasis on teamwork and organization. Requirements Experience Required bull7+ years IT customer facing deskside service, service desk, infrastructure, system administration. bullExperience supporting all levels of Management (Board of Directors, C Suite, Sr. Vice President, and Vice President levels) for a multi-national corporation bullMust have excellent understanding of Windows and Apple computing devices (mobile and desktop) - Need both Windows and MAC Experience bullMust be self-motivated and energized to provide High-Level user support. bullExperience in working in a multi-cultural global environment bullDemonstrated ability to think and act decisively and quickly bullExperience working in a high priority, high demand environment bullExperience providing all levels of IT end user support bullExperience with building and configuring end user devices bullExcellent communication skills (oral and written) bullSmart business casual attire is a must when interacting face-to-face with the CEO level of Management. Business attire as required. bullAbility to work well with people from many different disciplines with varying degrees of technical experience. For immediate consideration please send resume directly to jason.obiedzinskirht.com Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, New York , Desktop Support Analyst, Professions , New York, New York

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