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Retail Desktop Technician

Company: Wacoal America, Inc
Location: Lyndhurst
Posted on: November 23, 2020

Job Description:

Apparel company in need of a Desktop Technician to support systems in our two retail stores. Systems include Celerant Command and Stratus, Shift4 payment gateway, RetailNext, Mood Music and others. Duties will include promptly answering questions and resolving issues related to store systems; liaising and escalating to hardware or software providers; supporting interfaces to retail systems for product information, ordering and receiving; providing daily, weekly and monthly reporting; and liaising to central office technical staff for resolution of various issues. Applicant should be able to quickly troubleshoot software and hardware problems. Applicant will help coordinate set up of new stores and shuttering of old stores when necessary. Applicant will support annual physical inventories. Applicant will coordinate and conduct training.



Applicant will be a member of an operations team and will report to the Wholesale/Retail Technical Manager. In addition to Retail duties, applicant will be asked to prepare business analysis documents, assist with testing and learn key department business functions.


Hours 8:30AM to 4:30PM MTWTF, some evenings and weekends and some travel to stores will be required from time to time.


Qualifications and Education Requirements

  • At least two years of experience supporting Celerant Command or Stratus
  • At least two years of experience supporting retail store environments
  • At least two years of experience supporting payment card systems
  • Associates degree or higher in computer science or related field is a plus
  • Excellent problem-solving skills
  • The capability to work well in high-pressure situations
  • Great written and verbal communication ability
  • The willingness to learn additional technical skills needed to administer software.
  • Windows 10 ,Excel, Outlook, and other MS Office apps proficiency is a plus

Keywords: Wacoal America, Inc, New York , Retail Desktop Technician, Professions , Lyndhurst, New York

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