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Salesforce Support Analyst

Company: InterActiveCorp
Location: New York
Posted on: February 26, 2021

Job Description:

The Salesforce Support Analyst at Vimeo will help to support Vimeo's Sales team in their usage of Salesforce, and our enterprise tech stack (Outreach, Sales Navigator, ZoomInfo, Adobe Sign). We are looking to optimize our Salesforce environment as our sales team, and B2B organization, continue to grow! This role is intended for someone with experience as a Salesforce user who is looking to get into Salesforce administration. What you'll do:

  • Monitoring Salesforce support tickets and Slack channel to ensure the team is helped in a timely manner
  • Setting up new users across all appropriate sales tools
  • Assisting the Salesforce Administrator and Sales Enablement team with trainings and follow-ups
  • Supervising and analyzing incoming support requests to assist the Director of Operations prioritize projects and bug fixes
  • Collaborating to improve our current lead routing and passing processes (Distribution Engine is currently used) based on marketing campaigns Skills & knowledge you should possess:
    • 1-3 years of experience in the Salesforce.com platform, either as a user or administrator.
    • Strong communication skills, and a desire to help the sales team be successful.
    • Creative and analytical problem solver with the flexibility to think outside the box
    • Passion for learning about sales systems, especially Salesforce
    • Experience working with technical and business stakeholders from cross-functional teams.
    • Ability to work in a fast-paced and changing environment. Preferred Qualifications:
      • Experience in a customer support or sales role
      • Understanding of data structures, data modeling and database scheme
      • Experience administering Salesforce Sales or Service Cloud About us: Vimeo is the world's leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 200 million users - from creatives to entrepreneurs to the world's largest companies. Vimeo is headquartered in New York City with offices around the world.--At Vimeo, we believe our impact is greatest when our workforce of over 650 passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture. Are you 18 Years of age or older? If not, can you provide authorization of your eligibility to work? --*
        -- If you are related to anyone at our company or any of our affiliates, please provide employee name, company name and department:
        Desired Compensation: --*
        Vimeo Diversity, Equity & Inclusion: Voluntary Demographics We work hard to enable creators of all kinds to succeed, and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We're committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day. Below is a set of voluntary demographic questions that are part of our inclusion efforts. If you choose to fill them out, the responses will be used (in aggregate only with no ability to see on a per candidate basis) to help us identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and cannot in any way be used in the hiring decision. I identify my gender as:
        Woman
        Man
        Non-binary / other gender (inclusive of bigender, agender, androgynous, gender fluid, gender non-conforming)
        I prefer to self-describe
        I prefer not to say
        I identify as transgender:
        Yes
        No
        I prefer to self-describe
        I prefer not to say
        I identify my sexual orientation as:
        Asexual
        Bisexual, pansexual and/or queer
        Gay and/or lesbian
        Heterosexual
        I prefer to self-describe
        I prefer not to say
        I identify my ethnicity as (mark all that apply):
        Alaskan Native / American Indian / Indigenous American / Native American
        Black / of African descent
        East Asian (inclusive of Chinese, Japanese, Korean, Mongolian, Tibetan, and Taiwanese)
        Latinx
        Middle Eastern
        Pacific Islander
        South Asian (inclusive of Bangladeshi, Bhutanese, Indian, Nepali, Pakistani, and Sri Lankan)
        Southeast Asian (inclusive of Burmese, Cambodian, Filipino, Hmong, Indonesian, Laotian, Malaysian, Mien, Singaporean, Thai, and Vietnamese)
        White
        I prefer to self-describe
        I prefer not to say
        Veteran Status
        Yes, I am a veteran
        No, I am not a veteran
        I prefer to self-describe
        I prefer not to say
        I have a physical disability:
        Yes
        No
        I prefer to self-describe
        I prefer not to say

Keywords: InterActiveCorp, New York , Salesforce Support Analyst, Professions , New York, New York

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