Help Desk Analyst
Company: Gotham Technology Group
Location: New York
Posted on: February 25, 2021
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Job Description:
Responsabilities: * Assist users via phone, email or ticket
system with technical issues in a timely manner* MS Office
Suite/O365/Active Directory troubleshooting and support* Support
clients with VPN access* Support users with Zoom meetings* Maintain
a high degree of customer service for all support queries* Escalate
more complex calls to the Help Desk Manager* Have a flexible,
pro-active approach to handeling day to day technical issues
Qualifications:* Minimum of 3-5 years IT Help Desk experience*
Experience with ServiceNow ticketing system* Experience with Office
365, Active Directory and MS Office Suite* A/V experience a plus*
Strong oral and written communication skills, with the ability to
effectively communicate to a variety of audiences* Strong problem
solving abilities
Keywords: Gotham Technology Group, New York , Help Desk Analyst, Professions , New York, New York
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