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Help Desk Analyst

Company: Gotham Technology Group
Location: New York
Posted on: February 25, 2021

Job Description:

Responsabilities: * Assist users via phone, email or ticket system with technical issues in a timely manner* MS Office Suite/O365/Active Directory troubleshooting and support* Support clients with VPN access* Support users with Zoom meetings* Maintain a high degree of customer service for all support queries* Escalate more complex calls to the Help Desk Manager* Have a flexible, pro-active approach to handeling day to day technical issues Qualifications:* Minimum of 3-5 years IT Help Desk experience* Experience with ServiceNow ticketing system* Experience with Office 365, Active Directory and MS Office Suite* A/V experience a plus* Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences* Strong problem solving abilities

Keywords: Gotham Technology Group, New York , Help Desk Analyst, Professions , New York, New York

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