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Senior Workstation Support Analyst

Company: BlueCross BlueShield of South Carolina
Location: New York
Posted on: February 25, 2021

Job Description:


Summary
--Resolves complex problems related to workstation installation and relocation. Trains less-experienced technicians.
This position requires a security clearance, which requires US Citizenship to obtain.
Description
-----50% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Tests, troubleshoots, maintains, modifies, documents and validates application packages. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.---20% Evaluates problem resolutions and look for trends. Documents configurations and standards so that colleagues can reference similar issues and improve resolution time.---20% Keeps apprised of new technologies related to workstation support procedures. Mentors less-experienced colleagues on PC, LAN/WAN and telecommunications-related issues.---10% Provides reports/status updates to management. May order replacement parts and track status/inventory of items.Required Education:

  • Associate Degree in Computer Science, Information Technology, or other job related field.
  • or 2 years of job related work experience.Required Work Experience:
    • 4 years of technical operations support experience.
    • Experience supporting executive level customers.
    • Experience configuring and deploying network print devices to include 802.1x security.Preferred work Experience:
      • Experience working with BlueCross BlueShield systems.
      • Experience supporting government audit.Required Skills and Abilities:
        • Familiarity with asset management and ability to navigate and update IBM Control Desk (ICD) asset management system.
        • Familiarity with IBM BigFix product to include the ability to deploy software.
        • Good problem-solving skills.
        • Able to provide team or technical leadership for planning and resource management purposes.
        • Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
        • Evaluate and recommend techniques for increasing user desktop productivity. Preferred Skills and Abilities
          • Knowledge of device security and compliance.Required Software and Other Tools:
            • Familiarity with computer and workstation equipment.Required Licenses and Certificates:
              • Active up to date A+ certification.Work Environment:
                • Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
                • Routine transporting of items up to 30 lbs.
                • Transporting items up to 70lbs on occasion. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.-- Posted 3 Days Ago Full time R1012598 About Us Welcome Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we're stronger than ever. Our A.M. Best rating is A+ (Superior) - making us the only health insurance company in South Carolina with that rating. We're the largest insurance company in South Carolina --- and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We've found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more.-- Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson.-- If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.-- Join Us If you're ready to join in a diverse company with secure, community roots and an innovative future, apply for a position now!--

Keywords: BlueCross BlueShield of South Carolina, New York , Senior Workstation Support Analyst, Professions , New York, New York

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