Service Administrator -Industrial Forklifts

Company: Gregory Poole
Location: New York
Posted on: February 25, 2021

Job Description:

Yes: Medical, Dental, Vision, 401K, PTO and more This position is responsible for producing, maintaining and closing work orders and ensuring correct billing to customer. Invoice customers and assist with collections along with maintaining good customer relations, handling customer inquiries and concerns. Maintain parts inventory and apply parts and materials to work orders. Receive parts and assist with retail parts sales. ESSENTIAL DUTIES: Opens, maintains and closes work orders to support service yard operations. Sets up new customer, customer updates and machine pop information. Identifies and routes appropriate warranty documents to the warranty department. Applies contractor invoices to work orders and assist with contractor invoicing. Coordinates customer inquiries and concerns Maintain office machines and supplies. Answers telephone for branch and routes calls as needed. Ensures excellent customer relations by resolving telephone or direct request, issues or concerns. Issues purchase orders and apply outside purchases to work orders. Code and Scan Invoices for Payment Scan and Index Work Order related documents Transmits through facsimile information for the department. Assist with Technician time entry and approve technician's time. Assist with Ceridian Self Service, Time Pro, Concur (expense reports), routine personnel matters, 107 and Tool Accounts, and travel arrangements as needed. Advise Field Service Technicians of field calls in the absence of service manager. Advise shop lead man of incoming jobs in the absence of service manager. MINIMUM REQUIREMENTS: Education: High School diploma or equivalent. Work Experience: Two years working experience in a similar administrative related position. Other: Must be able to work for long periods while seated. Must have ability to clearly communicate with customers on the phone or in person. Good customer relations and pleasant personality is a must. Must be PC literate with an intermediate skill level in word process and data base management software.(preferably Microsoft). This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval. Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Apply Now * Fields Are Required What is your full name? First Name How can we contact you? Email Phone Number Number Type What is your preferred method of communication?

Keywords: Gregory Poole, New York , Service Administrator -Industrial Forklifts, Professions , New York, New York