Service Administrator -Industrial Forklifts
Company: Gregory Poole
Location: New York
Posted on: February 25, 2021
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Job Description:
Yes: Medical, Dental, Vision, 401K, PTO and more This position
is responsible for producing, maintaining and closing work orders
and ensuring correct billing to customer. Invoice customers and
assist with collections along with maintaining good customer
relations, handling customer inquiries and concerns. Maintain parts
inventory and apply parts and materials to work orders. Receive
parts and assist with retail parts sales. ESSENTIAL DUTIES: Opens,
maintains and closes work orders to support service yard
operations. Sets up new customer, customer updates and machine pop
information. Identifies and routes appropriate warranty documents
to the warranty department. Applies contractor invoices to work
orders and assist with contractor invoicing. Coordinates customer
inquiries and concerns Maintain office machines and supplies.
Answers telephone for branch and routes calls as needed. Ensures
excellent customer relations by resolving telephone or direct
request, issues or concerns. Issues purchase orders and apply
outside purchases to work orders. Code and Scan Invoices for
Payment Scan and Index Work Order related documents Transmits
through facsimile information for the department. Assist with
Technician time entry and approve technician's time. Assist with
Ceridian Self Service, Time Pro, Concur (expense reports), routine
personnel matters, 107 and Tool Accounts, and travel arrangements
as needed. Advise Field Service Technicians of field calls in the
absence of service manager. Advise shop lead man of incoming jobs
in the absence of service manager. MINIMUM REQUIREMENTS: Education:
High School diploma or equivalent. Work Experience: Two years
working experience in a similar administrative related position.
Other: Must be able to work for long periods while seated. Must
have ability to clearly communicate with customers on the phone or
in person. Good customer relations and pleasant personality is a
must. Must be PC literate with an intermediate skill level in word
process and data base management software.(preferably Microsoft).
This job description is not intended to be all-inclusive. Your
supervisor may request and assign you similar duties. Any major
modification of this job role requires Human Resources approval.
Gregory Poole Equipment Company is an Equal Opportunity/Affirmative
Action employer and will consider all qualified applicants for
employment without regard to race, color, religion, gender, sexual
orientation, gender identity, national origin, age, protected
veteran status, or disability status. Apply Now * Fields Are
Required What is your full name? First Name How can we contact you?
Email Phone Number Number Type What is your preferred method of
communication?
Keywords: Gregory Poole, New York , Service Administrator -Industrial Forklifts, Professions , New York, New York
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