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Help Desk Technician

Company: NetConnect
Location: New York
Posted on: April 10, 2021

Job Description:

The Tier II Help Desk Technician duties will include: * Answer calls, chats, respond to service tickets and emails from customers * Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software * Analyze, logs, tracks and resolves tickets in ticket system * Handle escalations and follow up to Tier III escalations * Work with other teams (Systems Administrators, Engineers, Information Security, Networking and others) to investigate, research and resolve customer issues * Provide timely updates and closure to client requests and issues * Complete Projects related to system configuration as assigned * Visit clients sites on a periodic basis as needed * Self-starter who takes initiatives and eager to learn * Ability to communicate well both written and verbally * Experience with Office products(Word, Excel, Outlook) Remote tools and Networking * Create documentation for end users and internal standards * Follow standard Help Desk Procedures MINIMUM REQUIRED QUALIFICATIONS: * Associate's Degree AND 3 years' experience OR equivalent combination of education and experience * Technical Support/Customer Service experience is highly preferred * Working knowledge of basic networking principles including routers, firewalls and switches * Strong troubleshooting and problem resolution skills * Solid knowledge of Windows 10 * Experience with Windows Server 2012, and 2016 * Experience with Domain Environment and desktop support * 1-3 years' experience in a help desk environment * Experience with Anti-Virus and Malware removal tools

Keywords: NetConnect, New York , Help Desk Technician, Professions , New York, New York

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