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Analyst, Operations Improvement

Company: Casper
Location: New York
Posted on: April 10, 2021

Job Description:

Looking for a job to get you out of bed?

The Operations Improvement Analyst will supports customer defect reduction programs by evaluating and driving improvement needs; partnering with cross-functional teams to develop the operational strategy to simplify processes; providing guidance and expertise on company policies, practices, and procedures; ensuring proper controls, tools, and materials are present in order to enhance behavior change ; partnering with stakeholders to ensure alignment and support of the processes ; monitoring program performance in relation to metrics; identifying post-implementation issues and concerns; and developing and gaining buy-in on changes and resolutions.

Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products-including mattresses, pillows, bedding, and furniture-designed in-house by the Company's award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns and operates Sleep Shops across North America and its products are available at a growing list of retailers.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you're not catching zzz's, this is what you'll do

  • Develop process improvement procedures to improve operational efficiency.
  • Analyze current process standards and metrics in order to provide solutions for improvements.
  • Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
  • Prioritize and implement process change requirements based on the critical project needs.
  • Work with the team to recommend appropriate changes in process/approach.
  • Prepare communication plans regarding process improvements for multiple stakeholders.
  • Update and maintain documentation on process improvements and process performance.
  • Manage projects to ensure timely completion of milestones. Stay on top of many moving pieces without letting anything drop
  • Document Standard Operating procedures working with cross-functional teams
  • Identify strategic and operational issues both internally and externally, develop proposals, outline and implement solutions
  • Liaison across multiple cross-functional teams to ensure team and company goals are met
    Our dream candidate is...

    • Lean Six Sigma certification and/or previous experience in facilitating via Six Sigma
      • A bachelor's degree, preferably related to Operations, Supply Chain, Engineering, or related business field
      • Strong project management skills
      • Demonstrated ability in documenting processes & business requirements in a logical and structured manner
      • Strong communication skills, ability to be firm and precise and concurrently build effective relationships
        • Rigorous attention to detail including proven ability to manage multiple, competing priorities simultaneously
        • Highly organized with the ability to drive high level strategic thinking while also rolling up your sleeves to get the job done with a focus on issue resolution
          The syrup on your waffles

          • A full gifted bed set when you join (mattress, sheets, pillows, the works)!Salary to pay your bills, a potential bonus for some splurging, and equity so that you're part of the Casper family.
          • Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...).
          • 401K program so you have some savings for later in life.
          • Extra cash incentives for being healthy and fit (we actually give you money to track your sleep!).
          • Unlimited vacation policy. If you need time off just take it; we trust you! And Summer Fridays.
          • Paid 5 week sabbatical after you have been with Casper family 5 years.
          • Generous Parental Leave.
          • Bi-weekly catered lunches to catch up with your teammates.
          • Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
            If you dream about this stuff this job is probably right for you. We look forward to learning more about you, but if you're feeling sleepy, take a nap before applying!

Keywords: Casper, New York , Analyst, Operations Improvement, Professions , New York, New York

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