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Help Desk Technician

Company: NetConnect
Location: Staten Island
Posted on: April 10, 2021

Job Description:

The Tier II Help Desk Technician duties will include:

  • Answer calls, chats, respond to service tickets and emails from customers
  • Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • Analyze, logs, tracks and resolves tickets in ticket system
  • Handle escalations and follow up to Tier III escalations
  • Work with other teams (Systems Administrators, Engineers, Information Security, Networking and others) to investigate, research and resolve customer issues
  • Provide timely updates and closure to client requests and issues
  • Complete Projects related to system configuration as assigned
  • Visit clients sites on a periodic basis as needed
  • Self-starter who takes initiatives and eager to learn
  • Ability to communicate well both written and verbally
  • Experience with Office products(Word, Excel, Outlook) Remote tools and Networking
  • Create documentation for end users and internal standards
  • Follow standard Help Desk Procedures MINIMUM REQUIRED QUALIFICATIONS:
    • Associate's Degree AND 3 years' experience OR equivalent combination of education and experience
    • Technical Support/Customer Service experience is highly preferred
    • Working knowledge of basic networking principles including routers, firewalls and switches
    • Strong troubleshooting and problem resolution skills
      • Solid knowledge of Windows 10
      • Experience with Windows Server 2012, and 2016
      • Experience with Domain Environment and desktop support
      • 1-3 years' experience in a help desk environment
      • Experience with Anti-Virus and Malware removal tools

Keywords: NetConnect, New York , Help Desk Technician, Professions , Staten Island, New York

Click here to apply!

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