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Customer Account Analyst

Company: Seqirus
Location: Summit
Posted on: May 6, 2021

Job Description:

Come join a company that tackles fascinating problems and find solutions to complex challenges. With deep expertise in influenza science, our team works on cutting-edge research, pioneering technologies to optimise the manufacturing process and improve the effectiveness of influenza vaccines. We operate as one integrated global organisation, drawing together expert staff from different countries to collaborate. Together, we are working on the front line to protect communities from seasonal influenza and global pandemic threats. When you join Seqirus, you join a team dedicated to making a difference in people's lives. It's a feeling of possibility, creativity, and purpose that inspires us every day. The Customer Account Analyst position will execute within the order to cash management process to facilitate influenza vaccine orders and create a 1:1 relationship with members of the sales team. This role has direct interaction and responsibilities with external customers. Demonstration of strong organizational skills, possess the ability to multi-task, be detail oriented, and able to manage working in a dynamic environment. Analyst will monitor, assess and analyse, product distribution and delivery performance against a contract, managing customer experience. The position will operate with a high degree of discretion and apply independent decision making to consistently meet or exceed business unit quality and productivity standards, seeking guidance as needed. Job Duties Earn the trust and confidence of customers and sales partners by assuming ownership of the customer experience, adjusting strengthen customer touch points and interpersonal skills. Assess, prioritize and process account requests (order to cash) for end customers and sales partners Possess a broad mastery of service and administrative functions, including in-depth knowledge of complex product features and processing systems, such as SAP Quality check all orders entered for their select group of accounts; analyzing billing, shipping, and quantity prior to orders being shipped Possess in depth knowledge of business operation systems, workflows and downstream impacts, proactively identifying gaps and recommending improvements Operate at a high level to consistently meet or exceed business unit quality and productivity standards Follow established policies and procedures Perform routine analysis on customer account information including compliance/regulatory needs are met and customer is performing successfully against their contract Analyze data for performance trends, significant variances and opportunities for improvement Creation and distribution of critical customer account reporting on a routine basis; creation and distribution of ad hoc reports, as requested Collaborate on cross functional projects and special assignments, acting as a subject matter expert and department liaison Support customer credit clearance with internal finance department Support IT efforts to drive initiatives, system enhancements, testing and production support Operate with a high degree of discretion and apply independent decision making, with the ability to think outside the box, offering Management unique solutions Assist with peer-to-peer coaching and education as it is relates to routine, specialty or complex processes and systems Assist in writing test cases, scripts and testing of new system enhancements Minimum Experience Requirements BA/BS required Minimum 3 years of experience in the pharmaceutical industry or a regulated industry, experience with vaccines and/or biologics products is desirable Experience and ability to act in a complex and rapidly changing business environment Excellent written verbal and written communication skills and ability to craft documentation Strong interpersonal skills via direct communication and indirect via email Must be flexible, able to multi-task in a fast-paced environment, and operate well in a team setting Able to provide accurate feedback regarding how customers feel about our level of service Able to admit to mistakes or oversights and work in conjunction with internal partners to resolve problems Ability to work across internal cross-functional teams (Finance, Sales and Distribution, QA, IT, Customer Experience, eCommerce and senior managers) and represent Customer Account Management Proficiency in MS Excel and SAP (6.0 later preferred), EDI ordering and SAP account sale-order management experience preferred Watch our 'On the Front Line' video to learn more about Seqirus

Keywords: Seqirus, New York , Customer Account Analyst, Professions , Summit, New York

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