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Dispatcher Lead

Company: LogistiCare
Location: Edison
Posted on: November 22, 2021

Job Description:

The Dispatch Lead (Customer Advocate Lead) is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight/management of all relations with subcontractor providers.


* Ensuring that all contract regulations pertaining to providers are enforced

* Oversees the trip assignment process and the Customer Advocate teams
* Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems
* Assist with driver training and inspection programs

* Works closely with transportation providers and health care facilities to resolve problems or issues
* Assists with managing and providing support to office staff in pursuit of excellent customer service
* Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities
* Supervisory Responsibilities

* Assists the Customer Advocate Supervisor and Manager by monitoring the performance of the Customer Advocates.

* Carries out lead responsibilities in accordance with the organization's policies and applicable laws.

* Responsibilities include assisting and assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems



* High School Graduate or General Education Degree (GED)

Skills & Experience

* Two to four years related experience with demand-response transportation management preferred
* Computer Skills
* Proficient in Microsoft Word, Excel, and Outlook
* Other Requirements

* Familiarity with Medicaid guidelines and covered services, and familiarity with non-emergency transportation services a plus

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

* Medical, Dental, and Vision insurance
* Employer Paid Basic Life Insurance and AD&D
* Voluntary Life Insurance (Employee/Spouse/Child)
* Health Care and Dependent Care Flexible Spending Accounts
* Pre-Tax and Post -Tax Commuter and Parking Benefits
* 401(k) Retirement Savings Plan with Company Match
* Paid Time Off
* Paid Parental Leave
* Short-Term and Long-Term Disability
* Tuition Reimbursement
* Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

ModivCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, New York , Dispatcher Lead, Professions , Edison, New York

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