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Technical Support Analyst

Company: Infinity Consulting Solutions, Inc.
Location: New York
Posted on: November 23, 2021

Job Description:

Technical Support Analyst
Are you passionate about technology and engaging with staff to optimize its utilization? Does joining a Tech team that provides essential services to our businesses (including trading operations and market facing teams) and Central Services groups in New York appeal? Does being a part of a dynamic global team that's setting the bar for customer engagement and technology enablement pique your curiosity?

If this sounds like you, we have an exciting position for a client-focused Client Support Engineer in our client's New York office.

Your key responsibilities will include:

As part of the broader New York Client Support team, you will provide on-site technology support to our client's hub building in the Americas region (comprising of > 1,000 end users across multiple businesses and central service groups), including white-glove VIP support for business heads and divisional leads

resolving technology incidents and addressing client requests.

building and deploying PCs and laptops and assisting trading personnel in ensuring their applications are optimized on those devices

supporting key end user computing, including telephony (Cisco and dealer voice), mobile devices (Apple and Android), and video conferencing (Zoom)

providing regular status updates to customers, stakeholders, and management during high impact incidents

collaborating with second and third level technology teams for urgent or complex issues

providing after-hours and weekend support (approximately one weekend per month), including onsite project activities, building power downs, technology upgrades, etc.

traveling occasionally to other sites within US and Canada to support project initiatives

In addition, your skills/background/interests ideally will include:

Passionate about technology and delivering innovative and progressive solutions, exceeding customer expectations

a strong learning mindset and appetite to learn and master new technologies and the means by which they can be effectively implemented

knowledge of a broad spectrum of technology. Ones of interest include iOS, VMWare Horizon client, Global Protect VPN, Cisco telephony, Workplace ONE Mobile Device Management,, BMC Helix, and Lakeside SysTrack. If you don't know them all, you'll receive support in learning them!

strong communication and stakeholder management skills; skilled at communicating, presenting, and generating enthusiasm and buy-in for ideas and solutions

ability to effectively balance high volume productivity demands against ability to provide analytical troubleshooting and problem resolution

willingness to 'own' and be accountable for problems through resolution

university degree in computer science or engineering, or equivalent experience

Keywords: Infinity Consulting Solutions, Inc., New York , Technical Support Analyst, Professions , New York, New York

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