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Sales-Market Loss Prevention Investigator (Project)

Company: H&M
Location: Brooklyn
Posted on: May 16, 2022

Job Description:

Job Description

The Sales Market Security Investigator is responsible for driving the Safety, Security, and Loss Prevention culture in the assigned Sales Market in the US. - The Investigator will be the knowledge expert on Security Service Post order, Security systems, internal/external loss, and ORC trends. - The role will assist the Security Manager in educating and training the store teams on the H&M Loss Prevention policies and procedures and shrink reduction programs.

This position will be responsible for one of our Sales Markets in the US - Mid-West Coast. This role is part of the Security Function and reports to our Country Security Project Manager.

This is a project-based role for a length of two years. Continued employment will be reassessed at the end of the project timeframe.

Core Responsibilities includes but is not limited to:


Acting as a leader with a strong knowledge-based approach, you support the stores in your assigned Sales-Market to develop their knowledge in security & loss prevention awareness. You collaborate cross functionally with the Sales, Human Resources and Employee Relations Teams in the security scope of work. You communicate internal, external and ORC theft reports and trends in your assigned Sales-Market to the appropriate stakeholders. In partnership with the Country Security Project Manager, you assist in conducting and resolving investigations according to the organization's policies and procedures.

Build relationships and actively coach store teams in your assigned Sales-Market on security & loss prevention policies and procedures, focusing on the "How and Why"

Communicate ongoing investigations within your assigned Sales-Market to the Country Security Project Manager and all appropriate stakeholders

Develop professional relationships with local, state, and federal law enforcement, Mall Security and retail associations to understand crime trends and emerging loss prevention issues in your assigned Sales-Market

Investigates and follows up on deviating activities based on analysis, with a focus on training needs, routines, and fraud

In partnership with the Senior Analyst, provide data-based analysis and insights to drive investigative analytics strategy

Partnership with 3rd party Security Services in your assigned Sales-Market to identify shrink trends

Risk Management

Support your Sales-Market in all aspects of Internal and External investigations. You have a strong knowledge of security & loss prevention policies and procedures. You mitigate risk by communicating all identified opportunities within your Sales-Market to all appropriate stakeholders.

Identify and analyze risks to the organization by using the tools and resources available to you

Build and investigate ORC cases within your assigned Sales-Market and communicate information to the Country Security Project Manager

Act as a leader in promoting a strong health & safety, security and loss prevention culture in your Sales-Market

Follow through on case resolution with local law enforcement and District Attorney's Office

Act as a representative of the organization for any legal proceedings

Review 3rd party security services performance to help ensure risk to the organization is limited within your Sales-Market, reporting all issues identified to the local Multi Area Security Manager


Partner with the Country Security Project Manager on the shrink reduction programs within your assigned Sales-Market. You identify internal, external and ORC theft opportunities to help minimize shrink and recover loss.

Responsible for building cases by collecting evidence using Secure, Service Now, receipt copies, refund notes and other available tools

Following case closure, ensure documents are submitted to pursue restitution

Actively coach Store Management on any routine issues that can assist in minimizing shrink

Analyze cash shortage reports (register and deposit) and assist with research for these investigations

Support your Sales-Market by partnering with the local Multi Area Security Managers in identifying needs and allocating security services within the Sales-Market to maximize the return on investment

Communicate deficiencies of the 3rd party security services to the local Multi Area Security Manager

Additional Accountabilities:

Year over year shrink reduction in line with H&M Group goals

Positive impact on the Security accounts of the P&L

Keywords: H&M, New York , Sales-Market Loss Prevention Investigator (Project), Professions , Brooklyn, New York

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