Senior Product Support Analyst

Company: Harris Allied
Location: New York
Posted on: May 16, 2022

Job Description:

Senior Product Support Analyst/Fixed Income Job :22-00040 Location:New York,NY Onsite Flexibility:40%Remote Job Description Global Financial Services Industry leader has an immediate need for a Senior Fixed Income Support Analyst / FIX Engineer to join a growing Product Support Team. The team requires a motivated self-starter who has the technical skills to support a growing customer base in London and Europe using their FIX, Linux/Windows, database and networking skills. This role will be predominantly based on the Fixed Income desk partnering with sales, technology teams, and business stakeholders. In this role you will work across a multitude of cross-platform market-leading technologies to support the running of our electronic trading platform. The successful candidate will be primarily responsible for FIX onboarding, certification, support, and protocol enhancement including the daily support of the platform. The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Windows Administration and basic network troubleshooting. _RESPONSIBLITIES_ Defining FIX requirements / specifications and propose new FIX workflows to extend electronic trading and post trade processes and protocols Working with clients and vendor FIX teams to certify, build and roll out new FIX connections Utilizing proprietary tools, provide daily application support and troubleshooting for clientsand internal users. Troubleshooting and analysis of order routing and trade flow and post-trade issues Perform regional start of day health checks to ensure all processes are up and members are connected to the platform Contribute towards 'follow the sun' support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region Daily interaction with Sales and Trading with regards to support issues Create and track issues within an incident-tracking system to help identify trends and patterns Create and monitor internal reports and usage queries Assist with product testing and project work _SKILLS AND EXPERIENCE_ Deep understanding of FIX protocol and experience supporting FIX flows At least 5 years' experience using FIX 4.4, 4.2 and 5.0 At least 5 years hands-on support experience within a financial institution or fintech company. 3 years' experience within client-facing technical organizations. Demonstrable working knowledge of Fixed Income products and flows Hands-on working knowledge of at least one industry-recognized Order Management System Solid application support experience within a Unix / Linux environment Hands-on experience of Maria DB, MYSQL and Oracle database environments, including query-writing Proven experience of supporting Windows Server environments Experience in troubleshooting network problems: i.e. firewall and routing problems

Keywords: Harris Allied, New York , Senior Product Support Analyst, Professions , New York, New York