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Cyber-Security Consulting Manager

Company: Fiserv
Location: Short Hills
Posted on: May 16, 2022

Job Description:

What does a great (Information Security Engineer, Advisory) do?
Role description: Lead client facing team to provide superior SecureNow customer service. Client facing team members interact directly with security professionals at clients and discuss the decisions they can make to balance Risk and Friction via SecureNow configuration settings.

This candidate will model great client interactions as they maintain 4-6 clients of their own, and help client facing team member with escalations and go to green clients. Additionally take feedback from client facing team members and fraud cases to recommend base model and rule improvements to increase fraud capture rate while minimizing false positives / excess friction.

Manager will have 6-8 direct reports with 4-6 additional team members with dotted line reporting line to them. Responsibilities include providing and tracking Product enhancement requests to improve the overall product.

The ideal candidate has or will grow an extreme level product knowledge with a focus on feedback loops and continuous improvements for people, process, and tools.

This team member works directly with risk professionals at financial institutions to deliver exceptional service as an extension of their cybersecurity team.

  • This team member will understand the application suite, and each control provider used to deliver our security product. Once that expertise has been gained this team member will identify ways to increase security and decrease friction for our customers and the end users.
  • You will identify trends in the operation of the platform and identify improvements specific to financial institutions.
  • Be a team member of an operations team who keeps the system up and running, but know how to manage incidents when they happen to the application or to the FI's as a security incident.
  • Build a relationship of trust with customers as an extension of their security team.
  • You will provide feedback to product management to improve the overall product
  • You will work with development to resolve issues as our tier 3 support team
    Basic Qualifications for Consideration: Basic qualifications represent the work experience, education, training and/or licenses that an applicant must possess to be considered for a job; an indication of what is minimally required to be successful in a job. Minimum qualifications must also be:
    1. Objective, can't depend on a judgment. (Ability to clearly communicate complex technical specifications to clients and implementation teams vs. strong communication skills)
    2. Relevant to performance of role. (Bachelors in Finance for accounting role vs. MBA for customer service role)
    A basic qualification, must also meet ALL THREE criteria. For example, if basic qualifications call for Bachelor's degree and jobseeker only has associate's degree, they cannot be considered.
    • Experience supporting cybersecurity application
    • Successful client facing experience, with a focus on application support
    • Experience with technical change management process ITIL
      Preferred Skills, Experience, and Education: (Optional) Preferred qualifications shouldn't be used to screen candidates out but rather to help narrow down the selection process. Limit to essential preferred qualifications.
      • Knowledge of control provider model for security applications
      • Working with team members across geo-locations
      • Working directly with ISO and CISO's
        Travel required: 10 Percentage/frequency of travel

Keywords: Fiserv, New York , Cyber-Security Consulting Manager, Professions , Short Hills, New York

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