NSOC Analyst Intern

Company: Aspire Technology Partners
Location: Eatontown
Posted on: June 25, 2022

Job Description:

NSOC (Network & Security Operations Center) Analyst Intern
If you like to build and grow Be part of the Aspire team that helps transform major companies, government agencies, healthcare organizations and educational institutionsempowering them to thrive in the rapidly evolving digital economy. You will be at the forefront of transformative technologies, including collaboration, mobility, cloud computing, big data, social media, virtualization and the Internet of Things (IoT) all of this in a consultative environment in which these powerful toolsand your skills hold great strategic value. As a key player in our fast-growing, award-winning organization, you can expect a stimulating work culture, a great team passionate about innovation, and a wealth of opportunities for professional growth and advancement.
Location: Eatontown, NJ
POSITION SUMMARY:
The NSOC (Network & Security Operations Center) Analyst intern contributes to a 24/7 Network and Security Operations Center within the Managed Services group. The NSOC Analyst intern is responsible for accurately identifying and resolving failures and potential issues while maintaining accurate documentation and executing maintenance and administrative activities on managed service clients environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING: OTHER DUTIES MAY BE ASSIGNED.
Respond and resolve clients requests within SLAs (Service Level Agreements)

Perform daily preventative maintenance checks and services on managed devices in client infrastructure

Open, track and close service tickets

Answer incoming calls and monitor various e-mail accounts and act according to NSOC procedures and processes

Assist the Help Desk Team to deliver technology support

Assist with the deployment of new equipment

Assist in collecting information for the equipment inventory

Work directly with other NSOC Analysts and Engineering resources for issue resolution

Provide direct communication to affected users and companies on outages and maintenance activities

Maintain detailed notes within ticketing systems on all issue resolution activities

Maintain customer technical information within defined documentation standards

Manage and maintain monitoring and alerting systems

Required to provide flexible shift scheduling based on operational needs

Perform other duties as assigned

Minimum Education and Experience:
High school diploma or equivalent required

Pursuing a college degree in IT related field with a minimum completed 2 years of college education.

Knowledge and understanding of event/alert managements, incident and change management processes

Knowledge of basic networking, routers, switches, Firewalls, Wireless devices and servers

Preferred Education and Experience:
Prefer GPA of 3.0 or higher
OTHER SKILLS and ABILITIES:
Excellent Interpersonal Skills (develop and maintain strong working relationships)

Strong work ethic

Strong communication skills

Ability to multi-task as necessary

Ability to prioritize tasks

Strong organizational skills

Excellent written and verbal communication skills with focus on customer satisfaction

Customer service skills

Proactive approach and good troubleshooting techniques

Strong problem-solving skills with an emphasis on quick problem resolution

Attentive and detail oriented
TRAVEL:
Less than 25% travel required

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job involve normal vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate.
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Keywords: Aspire Technology Partners, New York , NSOC Analyst Intern, Professions , Eatontown, New York