Workforce Planning Sr. Analyst
Company: UnitedHealth Group
Location: New York
Posted on: June 25, 2022
Job Description:
Combine two of the fastest-growing fields on the planet with a
culture of performance, collaboration and opportunity and this is
what you get. Leading edge technology in an industry that is
improving the lives of millions. Here, innovation is not about
another gadget; it is about making health care data available
wherever and whenever people need it, safely and reliably. There is
no room for error. If you are looking for a better place to use
your passion and your desire to drive change, this is the place to
be. It's an opportunity to do your life's best work.(sm) You'll
enjoy the flexibility to telecommute* from anywhere within the U.S.
as you take on some tough challenges. Primary Responsibilities:
- Create/Own Demand forecasts using statistical models and
probabilities to achieve financial and service objectives for
multiple lines of business (Optum Health Solutions, Behavioral
Health Solutions, Complex Specialty & Kidney, OptumCare) and the
business plans and their corresponding FTE counts including
oversight and direction provided to the vendors
- Collaborate with Operations and Finance on the budgetary
process to drive high judgment decisions
- Collaborate with all levels of operational, vendor and
workforce groups/leadership to understand emerging trends and drive
fiscally responsible staffing recommendations
- Drive toward forecast/financial accuracy goals and objectives
-
- Present and explain complex staffing requirements in common
language for all aligned LOB's to multiple levels of leadership
(VP, Sr Dir) as well as vendor partner leadership -
- Deliver Vendor Partner forecast models and their oversight
- Own the capacity management of resources with emphasis on:
- Contractual obligations/Service delivery requirements
- Vendor selection and distribution recommendations (providing
oversite and direction for all vendors within the LOB)
- Collaborate on the creation and delivery of selected vendor
locked forecasts and drive accountability for staffing capacity
throughout all levels of vendor leaders and internal vendor
management partners. (providing oversight and direction for all
vendors within the LOB)
- Develop and drive mitigation strategies for specific business
plans and their corresponding FTE counts -
- Own training/project burn down plans and impacts across all LOB
and vendor groups within their segment
- Drive consistency in outlook and approach
- Drive a culture of root cause analysis, with a focus on
removing variation from the system and removing defects from
processes -
- Deliver contact rate analysis
- Provide Membership impact analysis
- Partner in the impact assessment determination process to build
into demand forecasts.
- Manage cross - functional interdependencies -
- Be a strong change agent and resilient to roadblocks -
- Anticipate customer needs and proactively identified solutions
-
- Solves complex problems on own; proactively identifies new
solutions to problems -
- Plan, prioritize, organize, and complete work to meet
established objectives Demonstrated Skills:
- Analytical skills, ability to understand seemingly unrelated
data points
- Advanced statistical analysis and modeling skills -
- Ability to work in a complex matrix environment providing
support to several vendor partners and 3500+ employee populations
-
- Advanced technical skills (Excel, SQL, BI)
- Excellent written, and verbal communication delivery includes
VP, and Sr Director audiences
- Expert understanding of analytic and presentation tools (Excel,
PPT, Access, etc)
- Superior planning and organizational skills that effectively
allocate and manage resources across the site -
- Strong problem-solving skills that enable quick identification
and efficient resolution of issues
- Strong negotiation/influence and relationship management skills
that include the complexities of scale (Small work groups to groups
including hundreds of participants), vendor relationships (across
several countries and contractual obligations) and all levels of
leadership from VP level down to manager/supervisor
populations
- Ability to navigate through a complex network of simultaneous
projects, financial task/pressures, technical/efficiency
improvements, and employee engagement. - You'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications:
- Undergraduate degree or equivalent work experience -
- 4+ years of experience in service operations center, call
center or Workforce Management that support populations of 500+
FTE's across multiple locations
- 2+ years of experience with Workforce Management software (such
as IEX, Aspect, Workforce Management IEX, Blue Pumpkin) - Preferred
Qualifications:
- Experience scheduling, conducting planning meetings, and
managing capacity
- Health care industry experience -
- Advanced understanding of Excel/Tableau/SQL
- Understanding of call center systems telecom hardware (PBX,
ACD, IVR), call software tools and / or programming requirements
(CMS modifications, vector scripting) -
- Proven track record of identifying defects and process
variation, and working to improve processes and reduce defects - To
protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment. Careers with Optum.
Here's the idea. We built an entire organization around one giant
objective; make health care work better for everyone. So when it
comes to how we use the world's large accumulation of
health-related information, or guide health and lifestyle choices
or manage pharmacy benefits for millions, our first goal is to leap
beyond the status quo and uncover new ways to serve. Optum, part of
the UnitedHealth Group family of businesses, brings together some
of the greatest minds and most advanced ideas on where health care
has to go in order to reach its fullest potential. For you, that
means working on high performance teams against sophisticated
challenges that matter. Optum, incredible ideas in one incredible
company and a singular opportunity to do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range
for Colorado residents is $66,100 to $118,300. The salary range for
Connecticut / Nevada residents is $72,800 to $129,900. Pay is based
on several factors including but not limited to education, work
experience, certifications, etc. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives. *All Telecommuters will be required to
adhere to UnitedHealth Group's Telecommuter Policy. Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. UnitedHealth Group is
a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.
Keywords: UnitedHealth Group, New York , Workforce Planning Sr. Analyst, Professions , New York, New York
Didn't find what you're looking for? Search again!
Loading more jobs...