Service Manager
Company: Work With Your Handz
Location: Roselle Park
Posted on: August 7, 2022
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Job Description:
WE ARE HIRING A SERVICE MANAGER n401K with 25% match!nWe are the
Plumbning, Electrical, Heatingand Air Conditioningcompany that
thousands of New Jersey Residents have trusted for more than three
generations. We offer home services to residents of northern and
central New Jersey.nOur Service Manager position offers a
competitive pay and comes with amazing benefits!nnOur compensation
package includes medical, dental, vision and life insurance, short-
and long-term disability, and 401K with 25% match.nThe Service
Manager is responsible for the overall success and management of
our residential service departments.nnYou will oversee the
plumbers, HVAC Technicians and Electricians. In this role, you will
plan, organize, direct, coordinate, and control service center
activities and functions to achieve revenue goals and objectives,
while maintaining a strong customer focus, leveraging the brand,
and driving employee engagement in a rapidly changing and highly
competitive business environment.nnnResponsibilities:n* Manage and
develop service center operations staff, including setting work
priorities, conducting staff meetings, coaching, mentoring and
training staff.n* Develops and implements operational plans to
achieve profit and growth goals, and manages expenditures to meet
operational goals.nnn* Develops forecasts for sales growth, market
mix, and profitability with plans to meet such projections.n*
Oversees daily operations to ensure that proper procedures and
guidelines are in place.nnn* Resolves customer issues and
complaints to ensure customer satisfaction.n* Has the ability and
willingness to learn the industry standards and practices,
including product details and company services offered.n* Offers
exemplary customer service, including maintaining customer
relationships and ensuring repeat customers by coaching your team
to upsell products and services and taking care of any customer
concerns or complaints quickly and professionally.nnn* Assists with
or performs administrative tasks.n* Develops working knowledge of
industry regulations, restrictions, and laws and ensures service
department adheres to all rules.nnn* Resolves escalated customer
issues by developing and maintaining a great relationship with
customers.n* Monitors department issues and client complaints to
define patterns and work to lessen those recurring issues.n*
Regularly audits work being done and customer service is provided
to ensure all standards are met and that repair work is carried out
effectively, correctly, and thoroughly.nnn* Oversees team members
performing inspections, preparing reports, and doing repairs;nif
necessary, carries out these job duties personally to ensure the
highest quality of work.nnn* Must be able to pass a drug screen and
criminal background check.n* Promote enthusiasm and brand loyalty
during daily huddles, team meetings, and 1:1's.nQUALIFICATIONS FOR
A SERVICE MANAGER:n* Must have previous HVAC, PLUMBING OR
ELECTRICAL SERVICE experience in a residential home service
companyn* Management/Supervisory experience requiredn* Prior
Service Manager experience preferredn* A valid drivers licenseand a
clean driving record is required for this position.nnn* Top-notch
leadership skills that motivate others n* Strong customer care
skillsn* Organized and detail-oriented nWhat We Offer:n* 75% of
health insurance covered by employern* Prescription Drugn*
Opticaln* Dentaln* Orthodontian* Long Term Disabilityn* Life
Insurance ($250K Term)n* 401-Kwith 25% company matchn* 100 plus
hours of training every yearn* Quarterly company functions (Ball
games, comedy club, dinners, awards etc)nnnby Jobble
Keywords: Work With Your Handz, New York , Service Manager, Professions , Roselle Park, New York
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here to apply!
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