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Senior Desktop Support Analyst

Company: State University of New York at Buffalo
Location: New York
Posted on: September 25, 2022

Job Description:

Our Senior Desktop Support Analysts are creative technical problem solvers with a passion for exceeding expectation. You will be part of a dynamic and innovative technical team focused on advancing desktop support to the next level through systems and process automation. - We seek Senior Desktop Support Analysts who can deliver expert level desktop support/administration for end user devices in a complex enterprise environment, have strong technical knowledge, exceptional customer service aptitude, and outstanding attention to detail. The Analyst will work with a highly skilled support team responsible for providing advanced end user device technical support, including applications administration, in support of university business units, computing sites, and classrooms. -

In this role you will: -

  • Perform operating system and application package upgrades, installations, and reconfiguration in support of development and production services
  • Identify opportunities for process, systems, and application improvements
  • Work as a member of a team in Windows and MacOS environments providing technical support for client workstations and related technology devices
  • Provide expert technical knowledge and advice, including installation, testing, and evaluation of new software, monitoring, and support of systems
  • Recommend and implement appropriate changes to increase system security About UBIT : It is a great time to join UB Information Technology ( UBIT )! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website . All the duties & responsibilities listed above continue to occur in a 24--7 environment, therefore, working extended hours, holidays, or varied hours may be required. In addition to professional growth opportunities, UBIT staff have access to benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal, and academic to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages . -
    - About UB
    The University at Buffalo is SUNY's most comprehensive public research university, and an outstanding place to work. Visit our website to learn more about the University at Buffalo .

    University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities. Minimum Qualifications
    • Bachelor's degree with 3 years of experience or a combination of education and experience will be considered
    • Experience diagnosing problems and performing maintenance on personal computers, notebook computers, wireless devices, application software, operating systems, and related instructional devices
    • Experience with light touch or no touch Windows and MacOS deployments
    • Scripting experience with Windows PowerShell, Python, or any other shell scripting
    • Experience with Network troubleshooting and Information Security related to endpoint devices Preferred Qualifications
      • Experience with Virtual Desktop technology
      • Familiarity with Windows Server including print management and task scheduling
      • Experience with SCCM , JAMF , Active Directory and Group Policy
      • Experience supporting SaaS in an enterprise environment Physical Demands Must be able to lift and move desktop computers weighing up to 25 lbs. Salary Range $65,000 - $70,000 Type Full-Time Campus All Campuses Posting Alerts Special Instructions Summary Additional Information Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov. Is a background check required for this posting? No Contact's Name Contact's Title Systems Administrator Contact's Email Contact's Phone 716-645-5654 Posted 01/28/2022 Deadline for Internal Applicants 01/28/2023 Deadline for External Applicants Date to be filled Number of References Required 3 Reference Cutoff Date Instructions to Applicant By providing the names and e-mail addresses of my references, I hereby authorize either Human Resources or the applicable hiring department to contact my references via e-mail to request a reference letter on my behalf. Supplemental Questions Required fields are indicated with an asterisk (*).
        • * Please indicate your current employment affiliation with the University at Buffalo.
          • Faculty
          • Faculty Student Association (FSA)
          • Research Foundation Employee
          • State Classified
          • State Professional
          • UB Foundation
          • TA/GA
          • Student
          • No Current Employment Affiliation
          • * How did you first hear about this employment opportunity?
            • AcademicKeys.com
            • CareerExposure.com
            • CareerWomen.com
            • Chronicle of Higher Education
            • DiversitySearch.com
            • GoogleJobs.com
            • HERCjobs.org
            • HigherEdJobs.com
            • IMDiversity.com
            • Indeed.com
            • LinkedIn.com
            • MBACareers.com
            • Conference
            • Personal Referral
            • UBJobs.com
            • Other
            • * Are you able to work in a 24x7 environment where working extended hours, holidays, or varied hours may be required?
              • Yes
              • No UB is an AA/EOE and welcomes all to apply including veterans and individuals with disabilities. Arrangements will be made if an applicant has a disability in order to provide access to the application, interview and selection process upon request. Reasonable accommodation requests must be made in a timely manner by email at diversity@buffalo.edu or by phone (716) 645-2266.

Keywords: State University of New York at Buffalo, New York , Senior Desktop Support Analyst, Professions , New York, New York

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