Senior Desktop Support Technician

Company: Careerbuilder-US
Location: New York
Posted on: September 25, 2022

Job Description:

We are Peak Systems, a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us may receive new certifications for working with our clients; we issue payments weekly, offer direct deposit, and have many nationwide opportunities. We have an exciting opportunity for an onsite Desktop Support Technician! This opening is at a stable, professional Fortune 500 company that is a great place to grow, boost your tech skills and build your resume. We are looking for a senior level Deskside support technician with experience in handling banking & finance domain customer and trading floor support experience. Candidate should at least have 2-3 years of experience in building laptops and desktops using Microsoft Intune/Autopilot environment. Job Description :

• Drive high level of customer service and satisfaction
• Manage incident and service request queues to ensure SLAs are met.
• Provide hands on resolution of 1st to 3rd line software and hardware incidents.
• Work with offshore capabilities to deliver efficient and effective service
• Initiate service improvements to the overall service, create & maintain knowledge repository documentation. Job Requirements:Roles and Responsibility:
  • Install Standard SOE Image on desktops and laptops through Auto pilot (Intune)
  • Install, troubleshoot, and repair desktop/laptop issues (both hardware/software), configure, and troubleshoot Smart phones issues.
  • Basic troubleshooting of data network/telephony devices/projectors/printers & meeting room facilitation.
  • Provide technical assistance and training to end users on computer operating systems and Standard applications.
  • VIP ticket handling & IT Asset management. ITIL processes knowledge with SOP documentation.
  • Ability to evaluate and test new technology for feasibility and implementation within IT Environment.
  • Coordinate efforts with 3rd party vendors to repair faulty hardware.
  • Physical move of asset between IT stock location, periodic asset audit & CMDB update.
  • Provide remote support for users across locations. (Home based users)
  • Coordinate with offshore support teams to discuss and address operational issues. Qualifications:
    • Auto pilot (Intune) device management
    • Hardware VPN expertise (Cisco Meraki)
    • ServiceNow based ITSM & Asset management experience.
    • Minimum 2-year experience in Data Centre Operations and good knowledge in Networking concepts.
    • Previous desktop/laptop support in a corporate environment
    • Thorough knowledge of technical equipment handling, deployment, installation, servicing, and configuration of desktop, laptop PC and peripherals
    • Able to lift up to 50 pounds of technical equipment
    • Excellent customer service skills and follow up
    • Availability to work full time (Monday through Friday daytime work hours)
    • Take part in change management activities & flexible to work during non-business hours for high priority work on demand.
    • A+ or Network+ or other certifications a plus
    • Strong verbal communication skills

Keywords: Careerbuilder-US, New York , Senior Desktop Support Technician, Professions , New York, New York