Trade Floor Support Analyst

Company: Infinity Consulting Solutions
Location: New York
Posted on: September 26, 2022

Job Description:

Trade Floor Support Analyst


Long Term Contract


Hybrid - NYC 3x per week


Responsibilities:

• 
  
• Responsible for following established guidelines and identifying and resolving problems.
  
• The individual at this level is expected to use independence of thought, though can refer more complex issues to other experts as needed.
  
• The individual is expected to contribute to workflow or process change and redesign, and to form a strong basic understanding of the specific products or processes.
  
• May also be accountable for regular reporting or process administration.
  
• Identify and resolve support issues
  
• Desk side support for applications
  
• Log and track all user requests using the Ticketing Database
  
• On boarding new hires and training / Process user termination requests
  
• Setup and deploy new workstations: Operating System installs, application installations, configuration and testing
  
• Provide Early (7am) or Late coverage (7pm)
  
  Qualifications:
  
  
  • 
    
  • Minimum 5 years' experience in a User Support, Systems Support, or Systems Administration role.
    
  • Specific Trading Floor experience within financial services.
    
  • Experience in a User Support, Systems Support, or Systems Administration role.
    
  • High sense of urgency as a Trading Floor environment needs to be supported.
    
  • Experience with Market Data Applications (Bloomberg, Refinitiv / Reuters).
    
  • Windows, Remote Access setup and troubleshooting via Citrix, and Active Directory
    
  • Installing software, patches, and updates on workstations and laptops.
    
  • Troubleshooting and replacing hardware.
    
  • Troubleshooting basic network, software, and printing problems.
    
  • Managing Users and Computers through Active Directory and Microsoft System Center Configuration Manger (SCCM).
    
  • Strong ability to deliver on time.
    
  • Strong verbal and written communication skills.
    
    
    
    
    About Infinity Consulting Solutions
    
    
    At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.
    
    
    ICS is an Equal Opportunity Employer.

Keywords: Infinity Consulting Solutions, New York , Trade Floor Support Analyst, Professions , New York, New York